Back of House is back with a bang!
Forget a peek behind the curtain, Season 4 gives you a giant gaze! With an exciting and emotional mix of both pre and post COVID-19 footage, you will surely be entertained. Catch up on everything that’s happening at one of the most exciting travel destinations anywhere, Mohegan Sun. The cast and crew swiftly deal with the pandemic and the difficulties of COVID-19. Partially filmed pre-Covid, the challenges and rewards of a New Year’s Eve extravaganza, holiday galas, and a towering Gingerbread House build, Back of House is back with a hammer, a nail and a bang!
A NEW BEGINNING
EPISODE 1 | 6:44 min
Due to the pandemic, Mohegan Sun had to close its doors for the first time ever. Watch as this 24/7, 365 day a year operation shifted gears to help its local community and its own employees, while they simultaneously attempted to understand life during quarantine. Given the green light to reopen, Jeff, Mary and Dan led team members, working relentlessly to figure out how to reopen one of the largest travel destinations anywhere. Ensuring the safety of both the guests and the staff was paramount. They had to find a way.
BE SOCIAL, BE SAFE
EPISODE 2 | 7:25 min
As reopening day quickly approached, the news media flooded Mohegan Sun. The health, safety and sanitation efforts were fastidious, fast and furious as the clock ticked closer to guests returning to their favorite playground. The question on everyone’s mind was “how will this go?”. The casino is spotless, the back hallways too, and the hotel rooms are treated with the new stringent protocols. As the team leaders completed their final walkthroughs, the bright shine of a successful reopening lied just ahead on the horizon. See what happened next.
THE GINGERBREAD HOUSE
EPISODE 3 | 8:23 min
The holidays are back at Mohegan Sun! Watch Chef Lynn and his team build a life size Gingerbread House. That included teams from engineering, carpentry, security, EVS, marketing and more. The project requires notoriously long hours and can be quite stressful, but the team had some outside help too! Last year busloads of school children came to Mohegan Sun to put the finishing touches on this one of a kind masterpiece, and as a thank you, the Mohegan Sun team gave them a special surprise gift. Watch it all now!
DIVAS LIGHT UP THE HOLIDAYS
EPISODE 4 | 7:29 min
The Holiday Season of 2019 was a truly magical time at Mohegan Sun. The property was transformed into a winter wonderland. Mariah Carey brought her holiday concert and put everyone in the spirit of the season. But the most dazzling spectacle of all was the huge drag queen holiday bash at novelle. Lindsay, Lauren, and the entire team worked together to guarantee a flawless event. Were these divas too much to handle? Be the first to find out. It’s a night you won’t soon forget, and the ladies vow to come back to Mohegan Sun again and again! Stay tuned.
NEW YEAR'S EVE
EPISODE 5 | 7:18 min
We’re revisiting New Year’s Eve of last year at Mohegan Sun. The range of festivities and parties going into 2020 was as massive as ever with well over 10,000 people in attendance. The team of Lauren, Tyler and Andre worked hard to make sure the evening would run without a hitch, but does it? Can it? With Pyrotechnics scheduled at Midnight over the waterfall, and the need for a complete ballroom make-over in under an hour in the convention center, anything can happen, and probably will. Will this team, and all involved, be able to help everyone ring in the New Year in style? Find out now.
Meet the cast of Season 4
EVERY GUEST, EVERY TIME
EPISODE 1 | 7:34 min
DJ Khaled is playing for a sold-out crowd in the 10,000-seat Arena, but this is the last thing on Lindsay’s mind as she gets ready for the after party at Avalon nightclub. She attempts to dodge all sorts of curveballs while making all the last-minute preparations.
EPISODE 3 | 7:49 min
Rachel Lindsay, fresh off her finale on ABC’s The Bachelorette, comes to Mohegan Sun for an exclusive Q&A and signing for her fans. Melissa oversees making sure the event goes off without a hitch, as Kim requests last-minute arrangements from Chef Lynn to build something sweet and special for Rachel and her fiancé.
EPISODE 4 | 7:45 min
The gigantic Barrett-Jackson collector car auction comes to Mohegan Sun for the second time. Derrick is tasked with making sure nearly 2,000 cars arrive to property on time and that everything runs smoothly. It's all hands-on deck as Jeff pulls employees from all departments to ensure that the resort is prepared for over a half million guests to come through its doors.
HOT SUMMER FUN
EPISODE 5 | 6:16 min
It’s the launch of Hot Summer Fun, a huge promotion for the casino, and the team is turning up the heat. Jeff and Erica visit a series of radio stations with a lot of nervous energy to promote their first rooftop party of the season. Last year was a big hit with their guests and they’re determined to go one-better, weather permitting, of course.
EPISODE 6 | 8:21 min
Mohegan Sun Arena is gearing up for two sold-out nights of Kenny Chesney. Greg is running around making sure all preparations are made. He has a lot of ground to cover so he enlists the help of Jennifer to ensure everything gets done on time. There’s added pressure when Susanne asks Greg to squeeze in a last-minute meet and greet for one of her VIP customers.
Season 1 Cast
EPISODE 1 | 3:17 min
The Sun Wine and Food Festival is back and is better than ever. Lindsay has a roster full of celebrity chefs including one of her biggest bookings to date, Snoop and Martha Stewart. She wakes up for the big weekend with a bad cold, but is determined to not let it derail her quest for the perfect event.
EPISODE 4 | 4:18 min
It’s crunch time as Dan and Jeff make all the last minute building and inspection preparations for the grand opening of the Earth Expo & Convention Center. The construction team and others, are working around the clock to ensure the ribbon cutting goes off without a hitch.
EPISODE 6 | 3:14 min
Peyton Manning is stopping by for a private meet and greet with a group of VIP guests. Jessica is dealing with last minute requests and making sure both the luxury suite and The Cabaret Theatre are ready for the big night. A last minute transportation problem has Derrick coming in to save the day.
Season 2 Cast
BIRTHDAY CAKE SHOWDOWN
EPISODE 1 | 8:33 min
Mohegan Sun makes over 7,000 cakes a year. Today, there’s a training competition between five dedicated employees. Chef Lynn declares: "We always do more than needed, and I want to see the best of the best." Erica a cake lover, and Jeff a cake hater are both recruited to help pick the winner! See how it all turns out.
EPISODE 2 | 8:41 min
It's that time of year when Sun BBQ Fest and Party on the Rooftop fall on the same weekend. Ouch! With so many moving parts, outside vendors, and internal departments involved, Andre and team are on a mission to make both events run extra smooth, and of course, be extra memorable. Will his biggest problem be tight deadlines or his desire for perfection!? Find out now.
EPISODE 3 | 8:40 min
One of the biggest events on Cindy's calendar is the Asian Beauty Pageant. It starts late and runs overnight. It's a large-scale production for the entertainment team and other employees too. Cindy's all-night balancing act is between handling guests, co-workers, contestants, superstar performers, and even her own shoes. How will she survive?
THE FINAL 48?!
EPISODE 4 | 5:51 min
It's 48 hours before novelle officially opens. Joe is either sweating bullets or as cool as ice; it's hard to know for sure. Not even Jeff can tell. New to Mohegan Sun, Joe is feeling the pressure of making a good first impression. His years of experience in nightlife have prepared him for this moment. Will he and his team come through?
RED CARPET ROLLOUT
EPISODE 5 | 5:34 min
Celebrity handler Lindsay is feistier than ever, and attributing it to the last stage of her pregnancy. How will this go down? Is she able to deliver a big-name celebrity for the opening of novelle, or will she be delivering something else?! How will it go with Joe, her “f#!%#g nuts” colleague who has “the patience of a flea”? It’s Lindsay at her best.
JACK OF ALL TRADES
EPISODE 6 | 7:55 min
Peter’s real job is in HR, but he's willing to pitch in anywhere anytime. A request to help unveil a new casino game is diverting his attention away from the big slot tournament he volunteered to host. Mr. ShowBiz is desperate to find time for a moment of Zen before the big event. He eventually reveals himself and steals the show. See how it all goes down!
Season 3 Cast
President & General Manager
Jeff rose up the ranks quickly and justifiably, becoming President & General Manager of Mohegan Sun. He loves the guests, whether they’re coming for an overnight stay, a concert, a dinner, a convention, or a daytrip, but he really loves his team members most of all. Jeff thrives on the excitement of seeing teams coming together to accomplish almost anything. This year he took on his biggest challenge ever, COVID-19. He is determined to get the property back up and running safely while always offering excellent guest service.
Confident, fun, charismatic and caring, Lindsay prides herself on a "family first" lifestyle that always puts her daughters, son and husband at the top of her list. Even with a challenging schedule, she excels in her duties, planning and executing events with chefs, artists and celebrities. Her roles at Mohegan Sun have been the perfect way to combine her B.S. degree from Drexel University with her Music Industry minor.
Director of Culinary & Executive Pastry Chef
Since 1969, at the age of 15, Chef Lynn has been a big part of both the culinary and hospitality industries, working with chefs from every corner of the world. With a firecracker of a personality and over 20 years at Mohegan Sun, he serves proudly and passionately as Director of Culinary and Executive Pastry Chef. Lynn spent his childhood on his parent's dairy farm in South Wales, charting a big life course of food and art. He has a few interesting hobbies too!
Director of Hotel Operations
Mary has been with Mohegan Sun for the last 17 years. This Director of Hotel Operations stresses the importance of working hard and getting along with your “work family” just as much as the one at home, especially since you sometimes see them more! She loves the excitement of her job and being able to work in an environment where every day holds something new and exciting. Delivering great guest service is her passion among the wide variety of other things she has to accomplish every day.
Senior Vice President of Resort Operations
Dan joined Mohegan Sun’s team on day one in 1996. He doesn’t look that old though! A valuable leader, he has held many different positions over the years, and was recently promoted to SVP of Resort Operations. Dan is thankful to work in an environment that values the suggestions of all members of the team on every level. He spends his free time with his family and enjoys working on his classic car as well as riding around on his motorcycles.
Events & Promotions Manager
Andre always stands out. In a good way. He has held many different titles at Mohegan Sun, none more satisfying, than his current position as Events and Promotions Manager. He has a small team, but they all support each other and embrace the challenge of pulling off some of the largest events and festivals at Mohegan Sun. When not working, he is looking to travel as much as possible or spend quality time on his couch with his dog Rogen.
Vice President of Corporate Marketing
Erica has always been a Jill-of-all-trades during her long tenure at Mohegan Sun. From the small town of Canterbury, CT, Erica got her start in the hospitality industry selling high-end jewelry to casino high rollers. With very little training, that job blossomed into her now 20 plus year career in casino marketing. She has been promoted and transitioned to VP of Corporate Marketing at Mohegan Gaming & Entertainment stretching her expertise across all Mohegan Sun related brands all over the globe.
Public Events Manager
Lauren has maintained an amazing level of creativity since joining Mohegan Sun seven years ago. As Public Events Manager, she has the dedication and energy that has led to countless incredible events. Lauren also makes a significant impact on her community through her volunteer work with the United Way of Southeastern Connecticut. In her free time she loves skiing, cooking, and going on hikes with her dog, Goose.
Events & Promotions Manager
Energetic and enthusiastic, Tyler has brought his all to Mohegan Sun for 11 years. All around nice guy, he has worked in over eight different positions. Tyler's ability to be a Jack-of-all-trades landed him in the position of, Events and Promotions Manager. His favorite parts of working at Mohegan Sun include planning and working behind the scenes to create wonderful guest experiences, and making all guests smile.
Vice President of Player Development
Amber has served in many different capacities in her 18-year career at Mohegan Sun. From an Executive Host, to a Director of Player Development, and now a Vice President of Player Development, Amber has always been an invaluable member of the team, and the employee culture. In her current position, she is able meet people from all walks of life and from all over the world. Helping her guests celebrate birthdays, anniversaries, and countless other memorable occasions brings her so much joy.