Back of House Returns - Reinventing the Future!
Season 5 is all about transformation. Take a peek behind the curtain at the construction of two amazing new venues: TAO and Mohegan Sun Casino at Virgin Hotels Las Vegas. Get an inside look at the Basketball Hall of Fame, the NCAA and the Mohegan Sun entertainment team turning the Arena into its own giant private TV studio. Watch as one of the major valet entrances is transformed into a massive Party on the Patio, feel the new excitement of sports betting at Mohegan Sun, and hear the roar of the crowd as Mohegan Sun Arena finally reopens at full capacity!
A DELICIOUS COLLABORATION
EPISODE 1 | 8:13 min
Mohegan Sun has been searching for a new partnership for next-level dining for a while now, and found the perfect match with the renowned TAO Group Hospitality brand. Come along and follow Jeff, Chris and the construction team transform a piece of prime real estate into one of the hottest new restaurants in the Northeast. It’s not easy building a restaurant during a pandemic, but this team is up to the task!
BUBBLEVILLE (Part 1)
EPISODE 2 | 8:03 min
While the Arena remains closed to fans, the marketing and entertainment departments develop an innovative, new partnership hosting an NCAA college basketball tournament in a “bubble”. The staff kicks into high gear to adapt to new health and safety protocols to run the big event. Dave leads Mary, Nikki, Dana, Brian and so many others, as they navigate uncharted waters. Constant last minute changes put a strain on the whole operation. Do they pull it off?
BUBBLEVILLE (Part 2)
EPISODE 3 | 7:42 min
The arrival of college basketball teams presents a challenge for Brian and Security. It’s a late night as they persevere and manage to get every team through safety protocols. The next morning, focus shifts to Dana, Chef Tammy and team as they make the necessary preparations to feed over 30 teams. Nearing tip off time, both the Arena and Expo Center have been transformed into a giant TV studio and practice facility. Dave reflects on the hard work that has gone into this endeavor and everyone welcomes back NCAA Basketball!
EPISODE 4 | 8:16 min
Mohegan Sun is officially in Las Vegas teaming up with Virgin Hotels and Curio Collection by Hilton transforming a tired, old casino resort into one of the most anticipated new destinations in all of the city. Erica’s experience and eye for detail make her the perfect choice to implement the Momentum rewards program at this new property. Lauren joins her on this journey, handling many of the Public Relations needs for the opening ceremony. There are so many moving parts, and as the doors get closer to opening, Erica, Lauren, and both the Las Vegas and Connecticut teams come together to produce magic!
A SURE FIRE BET
EPISODE 5 | 7:45 min
As the transformations continue, Jeff checks in with Lauren to view the reimagined Casino of the Earth valet area. It is now a new outdoor special events and meetings venue with great new fire pits and much more. Watch as team members prep both the new space and the tribute bands that bring in the crowds. Jeff then has to move on to meet Kevin and Brad touring the renovated Bow & Arrow Sports Bar, and finally onto, the future home of the new Sportsbook. Sports betting is now adding to the non-stop energy and excitement of Mohegan Sun.
LIVE MUSIC IS BACK
EPISODE 6 | 7:16 min
There is a buzz around Mohegan Sun, and that means only one thing; a sold out show in the Arena! The team welcomes back Lady A and concert fans to the first full capacity show in over a year and half. Mary has a sold out hotel. Derrick is managing the new level and flow of cars at the valet. Tom, Dario, Greg and the entertainment team have been patiently counting down the days to this moment. Emotions are running high with the build-up to this historic re-opening, with another A-list act taking the stage and bringing down the house!
Meet the cast of Season 5
EVERY GUEST, EVERY TIME
EPISODE 1 | 7:34 min
DJ Khaled is playing for a sold-out crowd in the 10,000-seat Arena, but this is the last thing on Lindsay’s mind as she gets ready for the after party at Avalon nightclub. She attempts to dodge all sorts of curveballs while making all the last-minute preparations.
EPISODE 3 | 7:49 min
Rachel Lindsay, fresh off her finale on ABC’s The Bachelorette, comes to Mohegan Sun for an exclusive Q&A and signing for her fans. Melissa oversees making sure the event goes off without a hitch, as Kim requests last-minute arrangements from Chef Lynn to build something sweet and special for Rachel and her fiancé.
EPISODE 4 | 7:45 min
The gigantic Barrett-Jackson collector car auction comes to Mohegan Sun for the second time. Derrick is tasked with making sure nearly 2,000 cars arrive to property on time and that everything runs smoothly. It's all hands-on deck as Jeff pulls employees from all departments to ensure that the resort is prepared for over a half million guests to come through its doors.
HOT SUMMER FUN
EPISODE 5 | 6:16 min
It’s the launch of Hot Summer Fun, a huge promotion for the casino, and the team is turning up the heat. Jeff and Erica visit a series of radio stations with a lot of nervous energy to promote their first rooftop party of the season. Last year was a big hit with their guests and they’re determined to go one-better, weather permitting, of course.
EPISODE 6 | 8:21 min
Mohegan Sun Arena is gearing up for two sold-out nights of Kenny Chesney. Greg is running around making sure all preparations are made. He has a lot of ground to cover so he enlists the help of Jennifer to ensure everything gets done on time. There’s added pressure when Susanne asks Greg to squeeze in a last-minute meet and greet for one of her VIP customers.
Season 1 Cast
EPISODE 1 | 3:17 min
The Sun Wine and Food Festival is back and is better than ever. Lindsay has a roster full of celebrity chefs including one of her biggest bookings to date, Snoop and Martha Stewart. She wakes up for the big weekend with a bad cold, but is determined to not let it derail her quest for the perfect event.
EPISODE 4 | 4:18 min
It’s crunch time as Dan and Jeff make all the last minute building and inspection preparations for the grand opening of the Earth Expo & Convention Center. The construction team and others, are working around the clock to ensure the ribbon cutting goes off without a hitch.
EPISODE 6 | 3:14 min
Peyton Manning is stopping by for a private meet and greet with a group of VIP guests. Jessica is dealing with last minute requests and making sure both the luxury suite and The Cabaret Theatre are ready for the big night. A last minute transportation problem has Derrick coming in to save the day.
Season 2 Cast
BIRTHDAY CAKE SHOWDOWN
EPISODE 1 | 8:33 min
Mohegan Sun makes over 7,000 cakes a year. Today, there’s a training competition between five dedicated employees. Chef Lynn declares: "We always do more than needed, and I want to see the best of the best." Erica a cake lover, and Jeff a cake hater are both recruited to help pick the winner! See how it all turns out.
EPISODE 2 | 8:41 min
It's that time of year when Sun BBQ Fest and Party on the Rooftop fall on the same weekend. Ouch! With so many moving parts, outside vendors, and internal departments involved, Andre and team are on a mission to make both events run extra smooth, and of course, be extra memorable. Will his biggest problem be tight deadlines or his desire for perfection!? Find out now.
EPISODE 3 | 8:40 min
One of the biggest events on Cindy's calendar is the Asian Beauty Pageant. It starts late and runs overnight. It's a large-scale production for the entertainment team and other employees too. Cindy's all-night balancing act is between handling guests, co-workers, contestants, superstar performers, and even her own shoes. How will she survive?
THE FINAL 48?!
EPISODE 4 | 5:51 min
It's 48 hours before novelle officially opens. Joe is either sweating bullets or as cool as ice; it's hard to know for sure. Not even Jeff can tell. New to Mohegan Sun, Joe is feeling the pressure of making a good first impression. His years of experience in nightlife have prepared him for this moment. Will he and his team come through?
RED CARPET ROLLOUT
EPISODE 5 | 5:34 min
Celebrity handler Lindsay is feistier than ever, and attributing it to the last stage of her pregnancy. How will this go down? Is she able to deliver a big-name celebrity for the opening of novelle, or will she be delivering something else?! How will it go with Joe, her “f#!%#g nuts” colleague who has “the patience of a flea”? It’s Lindsay at her best.
JACK OF ALL TRADES
EPISODE 6 | 7:55 min
Peter’s real job is in HR, but he's willing to pitch in anywhere anytime. A request to help unveil a new casino game is diverting his attention away from the big slot tournament he volunteered to host. Mr. ShowBiz is desperate to find time for a moment of Zen before the big event. He eventually reveals himself and steals the show. See how it all goes down!
Season 3 Cast
A NEW BEGINNING
EPISODE 1 | 6:44 min
Due to the pandemic, Mohegan Sun had to close its doors for the first time ever. Watch as this 24/7, 365 day a year operation shifted gears to help its local community and its own employees, while they simultaneously attempted to understand life during quarantine. Given the green light to reopen, Jeff, Mary and Dan led team members, working relentlessly to figure out how to reopen one of the largest travel destinations anywhere. Ensuring the safety of both the guests and the staff was paramount. They had to find a way.
BE SOCIAL, BE SAFE
EPISODE 2 | 7:25 min
As reopening day quickly approached, the news media flooded Mohegan Sun. The health, safety and sanitation efforts were fastidious, fast and furious as the clock ticked closer to guests returning to their favorite playground. The question on everyone’s mind was “how will this go?”. The casino is spotless, the back hallways too, and the hotel rooms are treated with the new stringent protocols. As the team leaders completed their final walkthroughs, the bright shine of a successful reopening lied just ahead on the horizon. See what happened next.
THE GINGERBREAD HOUSE
EPISODE 3 | 8:23 min
The holidays are back at Mohegan Sun! Watch Chef Lynn and his team build a life size Gingerbread House. That included teams from engineering, carpentry, security, EVS, marketing and more. The project requires notoriously long hours and can be quite stressful, but the team had some outside help too! Last year busloads of school children came to Mohegan Sun to put the finishing touches on this one of a kind masterpiece, and as a thank you, the Mohegan Sun team gave them a special surprise gift. Watch it all now!
DIVAS LIGHT UP THE HOLIDAYS
EPISODE 4 | 7:29 min
The Holiday Season of 2019 was a truly magical time at Mohegan Sun. The property was transformed into a winter wonderland. Mariah Carey brought her holiday concert and put everyone in the spirit of the season. But the most dazzling spectacle of all was the huge drag queen holiday bash at novelle. Lindsay, Lauren, and the entire team worked together to guarantee a flawless event. Were these divas too much to handle? Be the first to find out. It’s a night you won’t soon forget, and the ladies vow to come back to Mohegan Sun again and again! Stay tuned.
NEW YEAR'S EVE
EPISODE 5 | 5:34 min
We’re revisiting New Year’s Eve of 2020 at Mohegan Sun. The range of festivities and parties going into 2020 was as massive as ever with well over 10,000 people in attendance. The team of Lauren, Tyler and Andre worked hard to make sure the evening would run without a hitch, but does it? Can it? With Pyrotechnics scheduled at Midnight over the waterfall, and the need for a complete ballroom make-over in under an hour in the convention center, anything can happen, and probably will. Will this team, and all involved, be able to help everyone ring in the New Year in style? Find out now.
Season 4 Cast
President & General Manager
Jeff rose up the ranks quickly and justifiably, becoming President & General Manager of Mohegan Sun. He loves the guests, whether they’re coming for an overnight stay, a concert, a dinner, a convention, or a day-trip, but he really loves his team members most of all. Jeff thrives on the excitement of seeing teams coming together to accomplish almost anything. He is always planning for the future and determining ways to transform the property for the better.
Mary has been with Mohegan Sun for the last 18 years. This Director of Hotel Operations stresses the importance of working hard and getting along with your “work family” as much as the one at home, especially since you sometimes see them more! She loves the excitement of her job and being able to work in an environment where every day holds something new and exciting. Delivering great guest service is her passion among the wide variety of other things she has to accomplish every day.
Erica has a long tenure at Mohegan Sun. From the small town of Canterbury, CT, Erica got her start in the hospitality industry selling high-end jewelry to casino high rollers. As Mohegan Sun celebrates its 25th Anniversary, Erica never thought that with little training her job would blossom into a 20 plus year career in Casino Marketing. She has been promoted and transitioned to VP of Corporate Marketing at Mohegan stretching her expertise across all Mohegan Sun related brands, all over North America.
Lauren has maintained an amazing level of creativity since joining Mohegan Sun eight years ago. As Director of Special Events, she has the dedication and energy that has led to the delivery of countless incredible events. Lauren also makes a significant impact on her community through her volunteer work with the United Way of Southeastern Connecticut. In her free time she loves skiing, cooking, and going on hikes with her dog, Goose.
Lauren is a Connecticut native through and through. She went to college at Quinnipiac University and, a few years after graduating, found her calling at Mohegan Sun. She has since been with the company for 8 years in PR and Marketing. Lauren’s favorite part of her job is how her day-to-day tasks are always changing. From advertising to PR, weighing in on digital creative to crafting the perfect quote for a media inquiry — she always has to be on her toes, and she loves her clients.
Chief Marketing Officer
Dave is currently the CMO of the Corporate Office at MGE, but he has held too many titles to count over the last 22 years at Mohegan Sun. He loves the process of strategizing and planning against the competition. His competitive streak comes from his love of basketball as well as coaching his two sons in his free time. He is currently looking forward to celebrating the 25th anniversary of Mohegan Sun alongside all the team members that make this resort one of the greatest in the world.
Chris started at Mohegan Sun in February of 2014 and has worked his way up the food and beverage ladder. In his current position as Director of Fine Dining, he oversees a variety of great restaurants and cafes as well as private lounges. Soon he will be tasked with assisting the brand new Sportsbook. In his free time, Chris loves to participate in local 5 & 10k races in his hometown of Mystic, CT.
Events & Nightlife Security
Brian is a behind the scenes guy that enjoys the handling of entertainers and athletes during their time at Mohegan Sun. As an ex police officer, he knows and values all aspects of the safety and security protocols needed on property. He has been with Mohegan Sun since 2017 and has served in various security positions. While not at work, he is a father of 3 children who are his world. He loves playing sports with his boys and doing art with his daughter.
Assistant General Manager
Kevin has been with Mohegan Sun since day one. He has held a variety of positions in his 25 years at Mohegan Sun. Currently he is settling into his new role as Assistant General Manager where he gets to work hand-in-hand with Jeff. Kevin grew up in a large family being the 7th of 8 kids total. He values family and relationships over everything. When asked what his favorite part of his job is, “The people I work with and the relationships built over the 25 years.”
Sports & Entertainment
“Putting people first and making memories for life” is Tom’s motto. As President of Sports & Entertainment, any big name artist you can think of has come through the doors of Mohegan Sun Arena. Tom does a bit of drumming himself so he marvels at the opportunity to jump on stage when invited by bands. The last year and half has been a challenge for Tom and the entertainment team, both emotionally and logistically, but the venue is back and better than ever!