Back of House Season 6 - Good Times for Everyone!
Season 6 is one big celebration with big anniversaries, not to mention, the return of Terrificon with its celebrated costumed characters roaming all over Mohegan Sun’s Expo Center. It is also the Year of the Tiger, so the annual Asian Lion Dance ceremony makes its fascinating way across the entire resort too. Then, we celebrate the 25-year journey of amazing “all in” experiences at Mohegan Sun. There are countless incredible memories to be shared. If that’s not enough, Miss America also grabs the spotlight for their 100th anniversary. Finally, one of Mohegan Sun’s sister properties, ilani, which is the most spectacular travel destination in the Pacific Northwest, celebrates 5 years, reaching a major milestone in the construction of their new hotel.
A TERRIFIC TIME
EPISODE 1 | 8:13 min
There are exciting, but strange characters walking all around Mohegan Sun, and that can only mean one thing; Terrificon is back in the Expo Center. Nikki and Dana make several last-minute adjustments to assure this event is the best one to date. They also take a few moments to brush up on their “lightsaber skills” so they can both harness their inner Jedi! Once the festival is in full swing, Nikki takes the opportunity to show her family all the hard work that she and the team put in. Nikki, kids, and Dana walk the entire floor together and get a visit from an unexpected co-worker!
YEAR OF THE TIGER
EPISODE 2 | 8:15 min
Cindy looks forward to this occasion every year, bringing an important piece of Asian culture to all of Mohegan Sun, including its Team Members and guests. For this year’s Chinese New Year, we celebrate the Year of the Tiger. This includes both an arena concert with Jonathan Lee and the annual Lion Dance ceremony. Cindy and various departments must prep for the event and create a video for all the festivities. She recruits several members of the executive team to help her. It is a lot to manage, but it is Cindy’s favorite holiday, and she and Mohegan Sun’s guests are looking forward to the entire weekend!
CHEERS TO MOHEGAN SUN (Part 1)
EPISODE 3 | 7:23 min
It has been 25 remarkable years since Mohegan Sun opened its doors, and before getting ready for a star-studded weekend, it is time to reflect on some of the memories that put Mohegan Sun on the world stage. Derrick, Erica and others start to tell the story, from opening day of the resort to all the special moments that put the destination on its path to becoming one of the biggest, best and most talked about in the world. As we travel back in time, we also start to look forward to an amazing party in honor of the occasion and a weekend of big fun, big wins, and big entertainment.
CHEERS TO MOHEGAN SUN (Part 2)
EPISODE 4 | 6:51 min
Let’s get our champagne out because Blake Shelton, Harry Styles, Run DMC and many more guests and celebs are “all in” to celebrate Mohegan Sun’s 25th anniversary. Lauren and Lindsay are just two of the many Team Members tasked with making sure the entire weekend goes according to plan. All of this while planning a luxurious red carpet after-party at TAO Asian Bistro & Lounge. There is a lot of running around and last-minute changes, but the team is determined to celebrate this monumental occasion without a hitch or a glitch!
100 YEARS YOUNG
EPISODE 5 | 8:22 min
Miss America is celebrating their 100-year centennial and where better to do it then at Mohegan Sun. The 100-year strong organization is excited about everything the resort has to offer. Dana and Lacee have a busy schedule helping them pull together and execute a comprehensive game plan for this special occasion. This includes a Labor Day parade, a 100-year anniversary dinner, preliminary competitions, and the live broadcast finale from the Mohegan Sun Arena. It is a whirlwind, but this dynamic duo and all Mohegan Sun Team Members, are up for the challenge!
CELEBRATING ilani's 5TH
EPISODE 6 | 8:03 min
The partnership between the Cowlitz and Mohegan tribes is a special one. The culmination is the creation and success of ilani, which is a beautiful resort and casino in the Pacific Northwestern US. Lauren flies out to ilani from Connecticut to assist their devoted team with all publicity needs as they prepare to celebrate 5 wonderful years with so many amazing supporters. The hotel topping off ceremony is more than newsworthy. It symbolizes great progress in the construction of ilani’s highly anticipated new hotel. Paul makes the trip to ilani as well, to conduct one of his frequent construction check-ups on the project. The anticipation for the opening is through the roof!
A NEW BEGINNING
EPISODE 1 | 8:13 min
Mohegan Sun has been searching for a new partnership for next-level dining for a while now, and found the perfect match with the renowned TAO Group Hospitality brand. Come along and follow Jeff, Chris and the construction team transform a piece of prime real estate into one of the hottest new restaurants in the Northeast. It’s not easy building a restaurant during a pandemic, but this team is up to the task!
BUBBLEVILLE (Part 1)
EPISODE 2 | 8:03 min
While the Arena remains closed to fans, the marketing and entertainment departments develop an innovative, new partnership hosting an NCAA college basketball tournament in a “bubble”. The staff kicks into high gear to adapt to new health and safety protocols to run the big event. Dave leads Mary, Nikki, Dana, Brian and so many others, as they navigate uncharted waters. Constant last minute changes put a strain on the whole operation. Do they pull it off?
BUBBLEVILLE (Part 2)
EPISODE 3 | 7:42 min
The arrival of college basketball teams presents a challenge for Brian and Security. It’s a late night as they persevere and manage to get every team through safety protocols. The next morning, focus shifts to Dana, Chef Tammy and team as they make the necessary preparations to feed over 30 teams. Nearing tip off time, both the Arena and Expo Center have been transformed into a giant TV studio and practice facility. Dave reflects on the hard work that has gone into this endeavor and everyone welcomes back NCAA Basketball!
EPISODE 4 | 8:16 min
Mohegan Sun is officially in Las Vegas teaming up with Virgin Hotels and Curio Collection by Hilton transforming a tired, old casino resort into one of the most anticipated new destinations in all of the city. Erica’s experience and eye for detail make her the perfect choice to implement the Momentum rewards program at this new property. Lauren joins her on this journey, handling many of the Public Relations needs for the opening ceremony. There are so many moving parts, and as the doors get closer to opening, Erica, Lauren, and both the Las Vegas and Connecticut teams come together to produce magic!
A SURE FIRE BET
EPISODE 5 | 7:45 min
As the transformations continue, Jeff checks in with Lauren to view the reimagined Casino of the Earth valet area. It is now a new outdoor special events and meetings venue with great new fire pits and much more. Watch as team members prep both the new space and the tribute bands that bring in the crowds. Jeff then has to move on to meet Kevin and Brad touring the renovated Bow & Arrow Sports Bar, and finally onto, the future home of the new Sportsbook. Sports betting is now adding to the non-stop energy and excitement of Mohegan Sun.
LIVE MUSIC IS BACK
EPISODE 5 | 7:16 min
There is a buzz around Mohegan Sun, and that means only one thing; a sold out show in the Arena! The team welcomes back Lady A and concert fans to the first full capacity show in over a year and half. Mary has a sold out hotel. Derrick is managing the new level and flow of cars at the valet. Tom, Dario, Greg and the entertainment team have been patiently counting down the days to this moment. Emotions are running high with the build-up to this historic re-opening, with another A-list act taking the stage and bringing down the house!
A NEW BEGINNING
EPISODE 1 | 6:44 min
Due to the pandemic, Mohegan Sun had to close its doors for the first time ever. Watch as this 24/7, 365 day a year operation shifted gears to help its local community and its own employees, while they simultaneously attempted to understand life during quarantine. Given the green light to reopen, Jeff, Mary and Dan led team members, working relentlessly to figure out how to reopen one of the largest travel destinations anywhere. Ensuring the safety of both the guests and the staff was paramount. They had to find a way.
BE SOCIAL, BE SAFE
EPISODE 2 | 7:25 min
As reopening day quickly approached, the news media flooded Mohegan Sun. The health, safety and sanitation efforts were fastidious, fast and furious as the clock ticked closer to guests returning to their favorite playground. The question on everyone’s mind was “how will this go?”. The casino is spotless, the back hallways too, and the hotel rooms are treated with the new stringent protocols. As the team leaders completed their final walkthroughs, the bright shine of a successful reopening lied just ahead on the horizon. See what happened next.
THE GINGERBREAD HOUSE
EPISODE 3 | 8:23 min
The holidays are back at Mohegan Sun! Watch Chef Lynn and his team build a life size Gingerbread House. That included teams from engineering, carpentry, security, EVS, marketing and more. The project requires notoriously long hours and can be quite stressful, but the team had some outside help too! Last year busloads of school children came to Mohegan Sun to put the finishing touches on this one of a kind masterpiece, and as a thank you, the Mohegan Sun team gave them a special surprise gift. Watch it all now!
DIVAS LIGHT UP THE HOLIDAYS
EPISODE 4 | 7:29 min
The Holiday Season of 2019 was a truly magical time at Mohegan Sun. The property was transformed into a winter wonderland. Mariah Carey brought her holiday concert and put everyone in the spirit of the season. But the most dazzling spectacle of all was the huge drag queen holiday bash at novelle. Lindsay, Lauren, and the entire team worked together to guarantee a flawless event. Were these divas too much to handle? Be the first to find out. It’s a night you won’t soon forget, and the ladies vow to come back to Mohegan Sun again and again! Stay tuned.
NEW YEAR'S EVE
EPISODE 5 | 5:34 min
We’re revisiting New Year’s Eve of 2020 at Mohegan Sun. The range of festivities and parties going into 2020 was as massive as ever with well over 10,000 people in attendance. The team of Lauren, Tyler and Andre worked hard to make sure the evening would run without a hitch, but does it? Can it? With Pyrotechnics scheduled at Midnight over the waterfall, and the need for a complete ballroom make-over in under an hour in the convention center, anything can happen, and probably will. Will this team, and all involved, be able to help everyone ring in the New Year in style? Find out now.
BIRTHDAY CAKE SHOWDOWN
EPISODE 1 | 8:33 min
Mohegan Sun makes over 7,000 cakes a year. Today, there’s a training competition between five dedicated employees. Chef Lynn declares: "We always do more than needed, and I want to see the best of the best." Erica a cake lover, and Jeff a cake hater are both recruited to help pick the winner! See how it all turns out.
EPISODE 2 | 8:41 min
It's that time of year when Sun BBQ Fest and Party on the Rooftop fall on the same weekend. Ouch! With so many moving parts, outside vendors, and internal departments involved, Andre and team are on a mission to make both events run extra smooth, and of course, be extra memorable. Will his biggest problem be tight deadlines or his desire for perfection!? Find out now.
EPISODE 3 | 8:40 min
One of the biggest events on Cindy's calendar is the Asian Beauty Pageant. It starts late and runs overnight. It's a large-scale production for the entertainment team and other employees too. Cindy's all-night balancing act is between handling guests, co-workers, contestants, superstar performers, and even her own shoes. How will she survive?
THE FINAL 48?!
EPISODE 4 | 5:51 min
It's 48 hours before novelle officially opens. Joe is either sweating bullets or as cool as ice; it's hard to know for sure. Not even Jeff can tell. New to Mohegan Sun, Joe is feeling the pressure of making a good first impression. His years of experience in nightlife have prepared him for this moment. Will he and his team come through?
RED CARPET ROLLOUT
EPISODE 5 | 5:34 min
Celebrity handler Lindsay is feistier than ever, and attributing it to the last stage of her pregnancy. How will this go down? Is she able to deliver a big-name celebrity for the opening of novelle, or will she be delivering something else?! How will it go with Joe, her “f#!%#g nuts” colleague who has “the patience of a flea”? It’s Lindsay at her best.
JACK OF ALL TRADES
EPISODE 6 | 7:55 min
Peter’s real job is in HR, but he's willing to pitch in anywhere anytime. A request to help unveil a new casino game is diverting his attention away from the big slot tournament he volunteered to host. Mr. ShowBiz is desperate to find time for a moment of Zen before the big event. He eventually reveals himself and steals the show. See how it all goes down!
EPISODE 1 | 3:17 min
The Sun Wine and Food Festival is back and is better than ever. Lindsay has a roster full of celebrity chefs including one of her biggest bookings to date, Snoop and Martha Stewart. She wakes up for the big weekend with a bad cold, but is determined to not let it derail her quest for the perfect event.
EPISODE 4 | 4:18 min
It’s crunch time as Dan and Jeff make all the last minute building and inspection preparations for the grand opening of the Earth Expo & Convention Center. The construction team and others, are working around the clock to ensure the ribbon cutting goes off without a hitch.
EPISODE 6 | 3:14 min
Peyton Manning is stopping by for a private meet and greet with a group of VIP guests. Jessica is dealing with last minute requests and making sure both the luxury suite and The Cabaret Theatre are ready for the big night. A last minute transportation problem has Derrick coming in to save the day.
EVERY GUEST, EVERY TIME
EPISODE 1 | 7:34 min
DJ Khaled is playing for a sold-out crowd in the 10,000-seat Arena, but this is the last thing on Lindsay’s mind as she gets ready for the after party at Avalon nightclub. She attempts to dodge all sorts of curveballs while making all the last-minute preparations.
EPISODE 3 | 7:49 min
Rachel Lindsay, fresh off her finale on ABC’s The Bachelorette, comes to Mohegan Sun for an exclusive Q&A and signing for her fans. Melissa oversees making sure the event goes off without a hitch, as Kim requests last-minute arrangements from Chef Lynn to build something sweet and special for Rachel and her fiancé.
EPISODE 4 | 7:45 min
The gigantic Barrett-Jackson collector car auction comes to Mohegan Sun for the second time. Derrick is tasked with making sure nearly 2,000 cars arrive to property on time and that everything runs smoothly. It's all hands-on deck as Jeff pulls employees from all departments to ensure that the resort is prepared for over a half million guests to come through its doors.
HOT SUMMER FUN
EPISODE 5 | 6:16 min
It’s the launch of Hot Summer Fun, a huge promotion for the casino, and the team is turning up the heat. Jeff and Erica visit a series of radio stations with a lot of nervous energy to promote their first rooftop party of the season. Last year was a big hit with their guests and they’re determined to go one-better, weather permitting, of course.
EPISODE 6 | 8:21 min
Mohegan Sun Arena is gearing up for two sold-out nights of Kenny Chesney. Greg is running around making sure all preparations are made. He has a lot of ground to cover so he enlists the help of Jennifer to ensure everything gets done on time. There’s added pressure when Susanne asks Greg to squeeze in a last-minute meet and greet for one of her VIP customers.
President & General Manager at ilani
Kara started working at Mohegan Sun in 1996 and spent a good portion of her career at Mohegan Sun and Mohegan Sun Pocono. Five years ago she earned the opportunity to become President and General Manager of ilani, and she’s helped bring that new destination to life in the Pacific Northwest. Kara is all about people and purpose. She has worked with two tribes, Cowlitz and Mohegan sharing in their missions to prioritize the health and well-being of their members and communities. Kara knows that team members are the core of any success story on the business side. She has always strived to create meaningful and memorable experiences for both team members and guests, and this has made her time in the casino industry extremely rewarding.
During her long tenure with Mohegan, Erica has always spread the organization’s one-of-a-kind Spirit of Aquai team member culture as well as shared her marketing expertise at almost every Mohegan resort. As Mohegan Sun celebrated 25 years, she never once dreamed her original job would blossom into such a long, amazing and always evolving career. Erica was promoted to VP of Corporate Marketing in recent years, which stretches her expertise even further - to Mohegan brands all across the globe.
Lauren has always maintained a high level of creativity since joining Mohegan Sun 9 years ago. As Director of Special Events, she has the energy and dedication that has led to countless, incredible, one-of-a-kind events. Lauren also makes a significant impact on her community through her volunteer work with the United Way of Southeastern Connecticut. In her free time, she loves skiing, cooking, and going on hikes with her dog, Goose.
Lauren is a Connecticut native through and through. She went to college at Quinnipiac University and, a few years after graduating, found her calling at Mohegan Sun. She has been with the company for 9 years. Lauren’s favorite part of the job is how communication strategies and tactics are always evolving. Whether it is weighing in on new digital ads or crafting the perfect quote for a media inquiry, she must always be in the know, and on the move.
Chief Marketing Officer
Kim, who has been with Mohegan Sun for 15 years, is now the Chief Marketing Officer. She finds it very exciting to celebrate big milestones with the team and guests. One of her favorite aspects about Mohegan Sun is the uplifting employee culture, specifically the encouragement to team members to maintain a healthy work/life balance. She remembers her first boss supporting her attending the University of Hartford part-time to get her MBA while working full-time!
Balancing career, life, and family can be quite the juggling act, but Nikki’s endless energy always keeps her motivated. She has been at Mohegan Sun for 13 years and there has never been a dull moment. Both her brother and husband work at Mohegan Sun - so it truly makes it a family affair. Nikki’s ultimate reward is always the final product, having that “wow, we did it” moment. Seeing her engagement, the smiles, feeling her energy, is truly indescribable.
Lacee graduated from Johnson & Wales University with an associate degree in Hotel & Restaurant Management as well as a bachelor’s degree in Hospitality Sales & Meeting Management. She has been with Mohegan Sun for 5 years and strongly believes she has found the perfect home. Lacee loves the thrill of learning when the team has won a new piece of business. It is the ultimate adrenaline rush. She adores her amazing co-workers, and they all support each other becoming more then co-workers and more like family.
Dana has spent 21 amazing years at Mohegan Sun in Convention Services. She is now the Director of Convention Services. Dana loves the people she works with and thrives on the new adventures that present themselves every day. There is nothing more satisfying for her team then putting together a great site inspection that blows a client away. When not working, which seems to be rare, some of her hobbies include: traveling, art, antiquing, and cooking.
Corporate Creative Events
Confident, fun, charismatic and caring, Lindsay prides herself on family with two daughters, a son and husband at the top of her priority list. Even with a challenging schedule of kids’ homework, dance lessons, gymnastic practice and much more, she excels in all her other duties, planning events with chefs, artists and celebrities. Her role at Mohegan has been the perfect way to combine her B.S. degree from Drexel with her Music Industry minor.
Providing the best Asian entertainment to the Asian community is one of the many things Cindy strives for in her position as Director of Asian Communications at Mohegan Sun. Although she graduated from Emerson College with a master’s degree in Journalism, she found her true calling in Marketing Communications. Another big challenge, balancing two young children with a slate of events that call on her to be at work at odd hours of the evening.