FREQUENTLY ASKED QUESTIONS (FAQ)
General FAQs
WHAT IS THE BEST WAY TO RECEIVE INFORMATION ABOUT MOHEGAN SUN?
The best way to obtain information about Mohegan Sun is to call 1.888.226.7711 to speak with one of our representatives who can answer your questions. You may also sign up for email updates and follow us on Facebook, Twitter, and YouTube.
WHERE DO I GO FOR LOST AND FOUND?
Mohegan Sun’s Guest Assistance Center is open 24/7 and can be reached at 860.862.7455. Note: Lost & found items will be held for 15 days then donated to charity.
DO YOU HAVE WHEELCHAIRS?
Wheelchairs are available at any of our coat check locations. Coat checks are located at each of our three entrances. For motorized scooter rentals, please contact our Transportation Services Reservation Center at one of the following numbers:
Toll Free: 1.888.320.4577
Local: 860.862.8125
DOES MOHEGAN SUN HAVE A STOCK SYMBOL?
Mohegan Sun does not have a stock symbol. It is a private company.
DO YOU HAVE GIFT CARDS?
You can purchase gift cards online, at the Box Office located in the Spring Gateway or at any property retail outlet. Please call 860.862.8499 for more information.
DO YOU OFFER FAMILY ASSISTED RESTROOMS?
Mohegan Sun has three "Family Assisted Restrooms" for guests with special needs. These restrooms are located outside Kids Quest and next to Sol Toro.
WHEN DID MOHEGAN SUN OPEN?
Mohegan Sun opened on October 12, 1996 as a spectacularly themed gaming and entertainment complex in southeastern Connecticut - the heart of the state's tourism offering. Although actual construction took less than a year to complete, the development project took nearly four years to conceive from start to finish.
WHERE IS THE PLANETARIUM DOME?
The world's largest, most spectacular planetarium dome bathes Casino of the Sky in an ever-changing display of sparkling constellations. It is located directly above Wombi Rock.
IS THERE A MINIMUM AGE TO VIEW THE PLANETARIUM DOME?
Our planetarium dome above Casino of the Sky is intended only for visitors 21 years of age and older. No one underage will be admitted, even if accompanied by an adult.
HOW TALL IS TAUGHANNICK FALLS?
Taughannick Falls is 55 feet high, thundering down from a fissure into a massive crystalline boulder.
WHAT ARE THE BUSIEST TIMES OF THE YEAR AT MOHEGAN SUN?
Occupancies are usually highest in July and August.
WHAT ARE THE AGE RESTRICTIONS AT MOHEGAN SUN'S RESTAURANTS?
Anyone under the age of 21 must be accompanied by a parent or legal guardian in any restaurant that serves alcohol. A legal guardian is a spouse or other adult that has the legal responsibility for a minor.
WHAT INTERNET BROWSERS DO YOU RECOMMEND?
The Mohegan Sun website is best viewed using FireFox version 45.x or later, Chrome version 48.x or later, Edge version 13.x or higher or Internet Explorer version 11.x or later. The website also supports Safari version 8.x or later on a Mac and the native browser, Safari on an iPad 3 or later running iOS9 or later.
DOES MOHEGAN SUN PROVIDE CHECK CASHING?
In order to use our check cashing provider, guests will be required to present a check and their identification to the Cashier’s Cage to enroll in the system.
Guests that have previously used the check cashing services at Mohegan Sun Casino prior to March 5th, 2018, and have not enrolled in the new system, will be required to provide a check and identification.