FAQ - ACCOMMODATIONS
HOW MANY GUEST ROOMS ARE THERE AT MOHEGAN SUN?
HOW LARGE ARE THE GUEST ROOMS?
Each room is a minimum of 364 square feet.
HOW MANY STORIES IS THE HOTEL?
The Sky Tower is 34 stories and the Earth Tower is 13 stories.
WHAT IS THE MAXIMUM ROOM OCCUPANCY?
Maximum occupancy is four persons.
WHAT KIND OF ACCOMMODATIONS DOES MOHEGAN SUN OFFER IN ITS GUEST ROOMS?
Standard guest rooms offer either two queen beds or one king bed (upon request). Suites have a king bed and full-size sofa bed.
CAN YOU ACCESS YOUR EMAIL FROM A GUEST ROOM?
Yes, Mohegan Sun offers free email access. Each room is equipped with high-speed Internet access.
DO GUEST ROOMS HAVE KITCHEN FACILITIES?
ARE THERE IRONS AND IRONING BOARDS IN THE ROOMS?
Yes, all the rooms are equipped with irons and full-size ironing boards.
ARE THERE HAIRDRYERS IN THE ROOMS?
Yes, hairdryers are available in each room.
DO ALL GUEST ROOMS HAVE A SAFE?
Yes. Each room has an in-room safe and state-of-the-art electronic security entry system.
CAN I MAKE A ROOM RESERVATION VIA THE WEB?
Yes, reservations can be made online by clicking "Book a Visit" at the top of any page on our website.
CAN I RECEIVE RATES AND AVAILABILITY QUOTES VIA THE WEB?
Yes, please click here to check rates, check availability and to make your reservation online.
WHAT ARE THE ACCEPTABLE FORMS OF PAYMENT WHEN CONFIRMING A RESERVATION?
To reserve a room at Mohegan Sun, you must be 21 years or older and possess a major credit card in your name. Agency checks and personal checks must be received by Mohegan Sun at least 15 days prior to arrival. All hotel reservations require a valid credit card at check-in for a $100 per night deposit for incidentals. Cash, Momentum Dollars or Choice Credits may be used to pay for accommodations upon check-out as long as a deposit has been secured. Hotel stay rates for Choice Credits will fluctuate based on hotel volume and the day of the week. Checks or money orders must be mailed to the address below:
Attn: The Hotel at Mohegan Sun
P.O. Box 469
Uncasville, CT 06382
HOW MUCH ARE HOTEL TAX CHARGES?
Room tax is 15%.
WHAT TIME IS CHECK-IN AND CHECK-OUT AT MOHEGAN SUN?
- Monday - Saturday, 4:00pm
- Sunday, 5:00pm
- 11:00am every day
CAN MOHEGAN SUN OFFER ANY GUARANTEES OF THE VIEW THAT I WILL GET FROM MY ROOM?
Unfortunately, due to the high occupancies of the hotel, we are unable to guarantee a specific room or view. However, we will be more than happy to include your request with your reservation.
WHAT HAPPENS IF I NEED TO CANCEL MY RESERVATION AT THE HOTEL?
Room types are on a request basis only and cannot be guaranteed without pre-charging a credit card at time of reservation. Cancellations can be made up to midnight two days prior to the reservation date to avoid penalty of first night's room and tax. Same-day reservations cannot be cancelled without penalty (first night's room and tax).
ARE THE BELLMAN'S GRATUITIES INCLUDED IN MY STAY?
No, the recommended gratuity would be $10.
ARE THE HOUSEKEEPING GRATUITIES INCLUDED IN MY STAY?
No, the recommended gratuity would be $3.
IS VALET PARKING COMPLIMENTARY?
Yes, valet parking is complimentary. The recommended gratuity is $5.
IS DRY CLEANING AVAILABLE AT MOHEGAN SUN?
Yes, dry cleaning is picked up at 9:00am and delivered at 6:00pm the same day.
IS LAUNDRY SERVICE AVAILABLE?
Yes, laundry service is available at the hotel. Laundry is picked up at 8:30am and delivered at 6:00pm the same day.
ARE THERE HANDICAPPED FACILITIES AT THE HOTEL?
Yes, handicapped rooms are available upon request.
WHAT ARE THE COSTS FOR TELEPHONE CALLS?
Local phone calls are included in room facility fee. Long distance is $9.10 the first minute and $1.40 each additional minute.
IS THERE TURNDOWN SERVICE AVAILABLE AT THE HOTEL?
Yes, turndown service is available.
ARE PETS ALLOWED IN THE HOTEL AND CASINO?
Unfortunately, only service animals with supportive documentation are allowed in the hotel and casino. Should you need assistance in making kennel arrangements nearby or finding hotels in the area that accept animals, our Concierge will be happy to assist you. Please call 860.862.1230.