Mohegan Sun Arena & Box Office Policies
To achieve the highest levels of Arena safety and security for all our guests, increased screening procedures may delay entry so we encourage an early arrival to give you enough time to relax and enjoy the show.
Box Office at Mohegan Sun
As an added convenience, casino guests may pay for show tickets using cash, credit cards or Momentum Dollars. Instantly receiving concert tickets to most events. Patrons can view floor plans of the venue allowing concert-goers the option of selecting the seats they wish to purchase.
Box Office Hours of Operation By Phone Only
Box Office Phone Number: (888) 226-7711
Monday-Friday: 10:00am - 5:00pm
Saturday & Sunday: Noon - 6:00pm
Box Office & Will Call Hours of Operation
Thursday: Noon - 6:00pm
Friday & Saturday: Noon - 8:00pm
Sunday: Noon - 6:00pm
Tickets
The Box Office does not sell tickets by any payment method the first day an event is on sale. All customers must log onto ticketmaster.com to purchase tickets. The Box Office will sell tickets after the initial onsale, subject to availability & via all payment methods, but only on a limited basis due to minimal Box Office Hours.
*Some events on property require verification of being fully vaccinated or receiving a negative COVID-19 test result prior to attending.
These restrictions apply to specific events only. For requirements on an event, please visit the individual event page.
Mobile Tickets
If you have mobile tickets on your smart phone, please make sure your cell phone is fully charged. Please make sure you have logged into your ticketmaster.com account and pulled your tickets up prior to entering the security check
Box Office & Will Call Location:
At the Spring Gateway between the Earth and Sky Casinos Hours: Day of show, will call begins at least 3 hours before the event Monday - Wednesday and Noon Thursday - Sunday. We will remain open a minimum of one hour after the start of all paid events and open earlier as needed for early morning and afternoon events. Once the Box Office closes, Will Call tickets will be available for pick-up at Earth Arena Bag Check, located behind the Box Office. Customer must present a photo ID and Ticketmaster order number in order to receive tickets.
Additional Arena Policy Information
Parking
For your convenience, Mohegan Sun offers over 13,000 parking spots free of charge.
Prohibited Items and Security
For the safety and enjoyment of everyone at an event, anyone entering the Arena is subject to a reasonable search. This includes, but is not limited to bags, purses, coats and hats. Guests are prohibited from bringing the following items into Mohegan Sun Arena:
- any sort of chains, including wallet chains
- anything with spikes(jackets, chokers, boots, Jewelry)
- backpacks
- balloons
- basketballs
- beach balls
- biker jackets (cuts) that have a gang representation on it
- coolers
- face Paint, non-medical face masks
- firearms or weapons of any kind
- firecrackers
- folding chairs
- food, except for certain medical conditions
- go-pro's
- glass, plastic or metal containers
- glow sticks/ LED lights
- illegal drugs
- iPads
- knives
- laptops
- mohegan sun give away items
- noise makers or horns
- outside food
- outside non-mohegan purchased alcohol (nips, bottles, all solo cups)
- packages or any items the contents of which is not displayed
- parcels
- polaroid cameras
- professional quality camera equipment
- selfie sticks
- signs (excluding WWE wrestling events)
- streamers
- strollers or baby seats
- tablets
- umbrellas of all sizes
- video or audio recorders
The venue management reserves the right to restrict any other items that could pose a safety hazard or restrict the enjoyment of another guest. Any prohibited items may be returned to a vehicle or disposed of properly. At the discretion of venue management, certain items may be left at the bag checks at either entrance to the Arena. Management also reserves the right to inspect personal belongings of a suspicious nature.
Smoking
Mohegan Sun Arena is a SMOKE-FREE venue. Smoking is prohibited in all areas of the Arena, including restrooms. Guests who fail to comply with this policy may be subject to ejection from the Arena.
Lost and Found
All found items are immediately taken to the Arena security office located across from section 12. After the show is over, all items are taken to the casino lost and found. If you lose an item during an event, please see our event staff for assistance. If you realize you have lost an item after you leave the property, please call 1.888.226.7711 and ask to speak with someone in our lost and found. The lost and found is open seven days a week, from 8:00am until 4:00pm.
Cameras
As a house rule, disposable cameras are permitted, but may be prohibited based on the request of the performing artist and their management. Call in advance to find out what the camera policy will be during the event. Video and audio recording equipment are prohibited in the Arena at all times.
Food and/or beverages of any kind may not be brought into the Arena. A selection of food and beverages are available at concession stands located throughout the Arena concourse and may be enjoyed at your seat during the performance.
Children
A valid ticket is required for all guests who enter the Arena.
Children under 24 months are required to sit on guardian’s lap and would not require a ticket.
Guests 12 years old and under must be accompanied by a legal guardian.
Guests 13 - 15 years old are strongly recommended to have a guardian.
Guests 16 years old and over may attend shows alone.
Please note* some artists may have an age restriction entirely. Please see the event page if applicable.
Guest Conduct
Guests who are found guilty of public intoxication, using offensive language, throwing objects, standing on Arena chairs or any other behavior deemed by Mohegan Sun Arena as disruptive or dangerous in nature, are subject to ejection from the Arena.
Re-Entry Policy
Re-Entry is not permitted for the Arena after the event is determined to be over (only exception will be for approved after-show events, which is a case-by-case basis and is subjected to change on the day of event.) Pre-planning, before you arrive at the Arena; discuss a meeting place with your group in case you get separated during or after the show. Please take note, there are two entrances (Earth by the Box Office & Sky near the Arena Club.)
If you must leave the Arena prior to the event ending, and plan to return; you must have your tickets scanned out by an usher at the entry doors. If you fail to follow this process, your ticket is validated as if you are still in the Arena and you will be denied re-entry.