Responsible Gambling
Mohegan Sun recognizes that for most people gambling is a social or recreational activity, something that is fun and entertaining. For others, gambling can cause problems and becomes uncontrollable and is no longer a choice. Mohegan Sun is committed to educating our employees to recognize problem gambling behaviors and providing guests with information and resources to help themselves and others.
TO PROMOTE RESPONSIBLE GAMBLING
We will make information available promoting responsible gambling and where to find assistance, including a toll-free help line number.
TO PREVENT UNDERAGE GAMBLING
We will make diligent efforts to prevent underage individuals from participating in any online gambling or sports betting.
TO ADVERTISE RESPONSIBLY
We will ensure that our advertising and marketing will:
- Contain a responsible gambling message and/or a toll-free help line number.
- Reflect generally accepted contemporary standards of good taste.
- Strictly comply with all jurisdictional standards to make no false or misleading claims or create a suggestion of financial certainty.
- Not target vulnerable Patrons, including those who have decided to self-exclude.
- Not target minors.
- We will educate all employees on responsible gambling.
- We will train employees on responsible gambling and provide ongoing refresher training, bulletins, and other informational material. Employee training will highlight the differences between responsible gambling and gambling that is problematic.
- We will implement communications programs for employees to improve their understanding of responsible gambling and related policies and procedures.
BE HONEST WITH THOSE YOU LOVE ABOUT THE TIME AND MONEY YOU HAVE SPENT GAMBLING
If you find yourself struggling to be honest about what you have spent or how you are spending your time, consider getting some help.
EXPECT TO LOSE AND TREAT ANY WINNINGS AS A BONUS
Treat gambling just like going to a concert or going out to eat, do not expect to get your money back at the end.
SET A MONEY LIMIT AND STICK TO IT
Have a look at your finances and see how much you could spend without jeopardizing other responsibilities. Click on the following link to understand your Cost2Play.
HAVE OTHER HOBBIES AND INTERESTS
Make sure that you keep up with other activities, so that gambling does not become your main pastime.
SET A TIME LIMIT AND STICK TO IT
Decide on a time when you will leave the venue or website, to help you stick to your budget.
QUIT WHEN YOU ARE AHEAD
Do not assume you are on a lucky streak and keep gambling.
Gambling harm is any gambling, betting, or wagering that causes family, financial, legal, emotional, or other problems for the individual, their family, or others. Gambling problems can be mild, or quite severe, and can worsen over time.
Are you concerned about a potential gambling problem? Take the ten-question self-assessment.
- Have you been preoccupied with thoughts of gambling while doing other things that require your attention?
- Have you been restless or irritable when unable to gamble?
- Have you hidden your gambling from family members?
- Has gambling created conflict and unhappiness in your life?
- Have you tried to stop gambling but have not been able to?
- Have you gambled to obtain money to pay debts or solve other financial problems?
- Have you needed someone else to bail you out of a gambling debt?
- Have you ever borrowed money and not paid it back as a result of your gambling?
- Have you been unable to pay bills due to gambling losses?
- Have you ever thought you might have a gambling problem?
If you answered 'yes' to any of the questions, you may be at risk for developing a gambling problem. The more questions answered 'yes,' the greater the likelihood you may have a gambling problem.
Players often believe in false myths regarding gambling. Recognizing gambling myths is an important way to help make smart choices. While this is by no means an exhaustive list of gambling myths, some of the commonly held ones are:
- A player’s luck changes the more he/she/they gamble(s).
- If a player increased the value of his/her/their bets, he/she/they will win money back.
- That a player can have a lucky day.
- Tracking previous results can help a player forecast the coming results.
- That a player can develop a special strategy that will help him/her/they win.
- Knowing a game well will increase a player’s chances of winning.
- It is not possible to become addicted to something like gambling.
- To be a problem gambler a player must gamble every day.
- If a player can afford to gamble, then he/she/they cannot be a problem gambler.
- Only irresponsible people become addicted to gambling.
- Problem gambling is easy to recognize.
If you or someone you know in Connecticut may have a gambling problem, call the Connecticut Council on Problem Gambling Helpline: 1.888.789.7777. It is free, confidential, and available 24 hours or visit CCPG.ORG/CHAT. Visit the Council's website at ccpg.org to access additional information on problem gambling.
If you are seeking help outside of Connecticut, contact the National Problem Gambling Helpline for referral to resources in your area. Call 1-800-MY-RESET; Text: 800GAM or chat www.ncpgambling.org/chat.
Self-Exclusion is a tool you can use if you want to take a break from gambling. It is a commitment you make to yourself by voluntarily agreeing not to gamble for a chosen time, online or at land-based venues. Self-exclusion is voluntary and confidential.
- If you wish to self-exclude from Mohegan Sun, select Option 1
- If you wish to self-exclude from ALL online gaming and mobile sports wagering in Connecticut, select Option 2
- If you wish to self-exclude from Mohegan Sun and ALL online gaming and mobile sports wagering in Connecticut, select Option 1 AND Option 2
Option 1
Mohegan Sun Casino
To place yourself on the Mohegan Sun voluntary self-exclusion list, click here to Download the self-exclusion form. The form must be notarized, and a photo ID must be provided. Please mail the completed form to,
Mohegan Sun
Attn. Security
1 Mohegan Sun Blvd.
Uncasville, CT 06382
Option 2
Online Gaming and Mobile Sports Wagering sites in Connecticut
To place yourself on the voluntary self-exclusion list for ALL online gaming and mobile sports wagering in Connecticut, please visit the Department of Consumer Protection visit website at: Online Self Exclusion.
The prevention of underage gambling is one of the most important aspects of responsible gambling and it is our policy to exclude from gambling those individuals that have not reached the legal age. The legal age for casino gambling in Connecticut is 21. Underage gamblers found on the gaming floor are subject to ejection and/or arrest.
For adults with an online gaming account, keep your sign-on information secure and set strong passwords to prevent children from using your account.
Does enrolling in Connecticut’s self-exclusion program through the CT Department of Consumer Protection (DCP) exclude you from the following:
Physical Locations in CT
1. Foxwoods - No, individuals must enroll directly in Foxwoods’ self-exclusion program.
2. Mohegan Sun - No, individuals must enroll directly in Mohegan Sun’s self-exclusion program.
3. Sportech, DraftKings, FanDuel and PlaySugarHouse - Yes, the DCP self-exclusion list covers online casinos, sports betting, fantasy contests, keno and the lottery products.
Any other organizationally owned properties?
Yes, the DCP Self-Exclusion List also applies to other covered gaming activities, including “Winners” locations, offering off-track pari-mutuel and sports wagering operated by Sportech; as well as “Bobby V’s and Fanatics Sportsbook locations.
Online platforms
Enrollment in the DCP Self‑Exclusion List restricts an individual’s access to many online and some retail gaming activities
Marketing
Yes, Individuals on the DCP Self-Exclusion List are excluded from receiving gaming-related marketing and promotional offers.
Mail
Not necessarily. Enrollment may reduce the amount of gaming-related mail an individual receives.
Email
No, Enrollment does not automatically stop all email communications; however, it does trigger restrictions on an individual’s participation in covered gaming activities
Lottery Vending Machines
The exclusion covers all forms of legal lottery play in Connecticut, whether purchased at a full‑service retailer or a kiosk/vending machine. If an individual attempts to purchase a lottery ticket while self‑excluded, the transaction is invalid from the outset, and any purchase amount is forfeited
If an individual enrolls in the online self-exclusion program in Connecticut, are they automatically enrolled in the DCP Self-Exclusion List? (see Regulations)
Yes. Only one request is required to self-exclude from on-line gambling in Connecticut. Individuals who choose to self‑exclude from online gambling are automatically added to the statewide Department of Consumer Protection (DCP) Self‑Exclusion List, which applies to all online gaming and retail sports wagering operators in Connecticut.
Who should an individual contact if they continue to receive gaming promotions while enrolled in self-exclusion?
Mohegan Sun Property
It is important to note, for individuals who have recently enrolled in Mohegan Sun’s self-exclusion program, it may take 3-4 weeks before promotional mailers end as these are scheduled in advance. However, individuals can contact Mohegan Sun directly 888.226.7711 to request verification that the exclusion has been processed in the account.
Connecticut Online Gaming
Individuals should contact the Connecticut Department of Consumer Protection Gaming Division at 860.713.6100
How can an individual obtain tax information while self-excluded?
Win/Loss and W2G request forms are available for download by visiting Mohegan Sun’s Tax Form webpage https://mohegansun.com/playing/tax-forms.html or by calling 866.708.1332
What self-exclusion periods are available at Mohegan Sun?
Mohegan Sun offers the following self-exclusion options: 1 year, 5 year or Lifetime exclusions
How does an individual enroll in the self-exclusion program at Mohegan Sun?
Individuals may download a self-exclusion form from Mohegan Sun’s Responsible Gambling webpage https://mohegansun.com/playing/responsible-gaming.html or visit the Guest Assistance Center to complete enrollment in person.
Can an individual who is self-excluded from Mohegan Sun access restaurants, entertainment venues, or other non-gaming amenities on the property?
No. Once an individual enrolls in Mohegan Sun’s self-exclusion program, they may not access the property or any gaming or non-gaming amenities.
What happens if an individual violates a self-exclusion agreement?
If an individual is found in violation of a self-exclusion agreement, the individual will forfeit any jackpot winnings, will not be able to recover gambling losses, will be immediately escorted off property and self-exclusion may turn into a permanent ejection. If the individual continues to frequent Mohegan Sun they also risk being arrested for trespassing. Mohegan Sun encourages anyone who has enrolled in self-exclusion to contact the Connecticut Council on Problem Gambling Helpline at 888.789.7777 for support, resources and referrals to treatment providers who specialize in gambling related concerns.
What happens to jackpot winnings won by an individual on the self-exclusion list?
Any jackpot award won while subject to a self-exclusion agreement is void and deemed never to have been awarded.
What information is required to enroll in self-exclusion?
The following information is required to complete enrollment in voluntary self-exclusion; Full legal Name; Date of Birth; Place of Birth; Current Address; Telephone number; Social Security Number; Physical description; Government-issued photo identification.
What happens when a self-exclusion period expires?
When the self-exclusion period expires, removal is not automatic.
Connecticut Online Gaming
Individuals must request removal from the Connecticut Gaming Exclusion List. Requests may be submitted through the Connecticut self-exclusion portal https://portal.ct.gov/selfexclusion .
Mohegan Sun Property Exclusions
Individuals who selected 1-year or 5-year exclusion period must submit a written request at the conclusion of the selected period and receive written approval from the Ejection Committee before the self-exclusion is rescinded.
If the individual returns to property before receiving approval, they may be subject to arrest for trespassing and any jackpot winnings will be forfeited.
When will an individual begin receiving marketing communications again?
Once the individual has been reinstated and all restrictions have been removed, they may be eligible to receive marketing communications.
Can an individual enroll a spouse, child family member, or friend in self-exclusion?
No. An individual cannot enroll another person in self-exclusion. The individual seeking exclusion must voluntarily enroll, provide identification, complete the required documentation, and have a photograph taken.
