First, we hope that you and your families are safe and well. The past few months have presented each of us with hardships that seemed unfathomable just a short time ago. But these hardships have also presented us with an opportunity to come together as one community. It has also made us appreciate life’s simple moments. While no one knows how long it will take for things to get back to ‘normal,’ we are here, prepared and ready to welcome you back.
Our team has tirelessly been working around the clock to develop and implement first-in-class standards and safety measures consistent with or exceeding guidelines by state and federal officials. These measures, which you will find below, have been endorsed by our Chief Medical Director and Tribal Health Department. We will continue to moderate and make changes as necessary to our procedures based off their guidance to ensure the highest level of safety for our guests and team members. This guidance and level of standards will be implemented at all seven resort destinations in North America operated and managed by Mohegan Gaming & Entertainment, some of which have already begun to reopen.
As we ramp up our next phase of reopening, which includes various openings of our dining, hotel, retail and other popular venues, we will continue to ensure we are responsible and appropriate with our approach. While we understand that the continued closure of some of these experiences may be inconvenient, we look forward to reopening them when the time is right. Our number one priority is the safety and well-being of all guests visiting Mohegan Sun as well as the health of all our passionate and dedicated team members.
We are thankful for our 6,500 team members, who are an extension of our Mohegan family, for their tireless efforts today and every day. We appreciate your continued loyalty and look forward to welcoming you back soon.
From the Mohegan Tribe, Mohegan Gaming & Entertainment and Mohegan Sun family, muykuhkukw qa wuyámukw (Be strong and be well).
By Working Together, We Win Together
We are excited to welcome you back! It takes all of us so be sure to do your part and follow our social distancing and safety guidelines to ensure a safe, enjoyable time for you and those around you.
Please note we love welcoming guests of all ages to Mohegan Sun, but as we reopen, it is important to us to put your health and safety first.
To protect those who are most vulnerable to COVID-19, we recommend that anyone over the age of 65 or in a high-risk group please visit us at a later date when it is safer to do so. If you are visiting from out-of-state, please follow guidance from Connecticut's Travel Advisory before visiting Mohegan Sun.
Thank you for playing it safe!
Should you visit? Ask yourself these important health questions before deciding.
Do Your Part, Stay 6 Feet Apart
Maintain a safe distance of 6 feet or more from others as much as possible.
Look for signs on the floor in places where lines may form to ensure distancing
4 Aboard – To practice safe social distancing, please limit elevator passengers to 4 at a time
Plexiglass has been added to transactional locations
Every other slot machine will be available for play and seating at table games will be arranged to allow for safe distances between players
Have Good, Clean Fun
Wash your hands often
Swipe a wipe - For your safety, please sanitize your hands and wipe down your machine or table and chair before you play
Hand sanitizing stations have been added throughout the property and are available on each table game
Know Before You Go Temperature Check
A simple, non-invasive temperature check will be performed on all guests and team members as they enter the property, and protocols are in place to monitor symptoms.
- Any person with a temperature reading higher than 99.9 degrees will be re-tested to confirm
- If the reading is still high, guests will be asked to return when they feel healthy and will be reminded to follow up with their health care provider
Be Social, Be Safe
It is mandatory for guests and employees to wear masks unless eating or drinking. If you do not have a mask, security will provide one to you.
At this time, smoking will not be permitted indoors anywhere. Please use designated smoking areas outside.
Relax & Recharge
Open restaurants and bars will reduce seating to allow for physical distancing during dining and only patio or atrium seating will be provided
There will not be any self-serve or drink stations
Seasons Buffet will be closed
Safe In Your Room
Turn down service will not be offered at this time
Housekeeping will be limited on multiple night stays
The Sky Tower Pool and fitness centers are now open with limited & monitored capacity, masks must be worn unless proper social distancing is maintained, jacuzzis remain closed.
THE PARTIES ARE ON HOLD BUT THE FUN ISN’T
For the safety of our guests and team members, we’re doing New Year’s Eve differently this year. Though we will not be hosting our usual New Year’s Eve events, we invite you to celebrate with us throughout the holiday season. Book a safe and relaxing stay at one of our two hotel towers, dine at your favorite restaurants, browse our shops and enjoy the thrills that await you at our slot machines and table games.
Due to restricted capacities, we advise all of our guests to book their experience in advance.
Casino of the Sky & Casino of the Earth
Comix Roadhouse & Comedy Club
Kids Quest & Cyber Quest
Mohegan Sun Golf Club
Sky Hotel & Earth Tower
Sky Tower Pool
A wider range of dining and retail offerings will be opening for dine-in and take out as well as expanding hours and services! Reservations are encouraged.
What's Closed...For Now?
Line Run and Charter Buses
Mohegan Sun Arena
Earth Tower Pool
Both hotels are open for reservations and are adding more rooms. Reservations are open to all guests and no longer limited to local states. Some changes have been implemented to promote social distancing. Valet parking will not be available but you can still pull up to the hotel, place your luggage on a cart, and self-park your car. The Sky Tower Pool and fitness centers are now open with limited & monitored capacity. The Earth Tower pool will remain closed until further notice. Masks must be worn when entering and exiting the pool area, but may be removed unless proper social distancing cannot be maintained. The Jacuzzi will remain closed until further notice due to its small size and the inability to properly social distance. We will not be offering turndown service and housekeeping will be limited during multiple night stays. All rooms will be cleaned and disinfected according to CDC guidelines including using sanitization fogging after each stay between guests so you can settle in as soon as you arrive. Room service will be available but will be placed outside your room for you to pick up.
Casino of the Sky and Casino of the Earth are open with safety measures in place. Slot machines and chairs at tables will be limited to encourage distancing between guests. Disinfecting wipes and hand sanitizer are located throughout the property for your use to wipe down machines or tables before you play. Playing cards, dice and high touch points will be cleaned and sterilized frequently. At this time, the Poker room will remain closed.
Open restaurants and bars will reduce seating to allow for physical distancing during dining, reservations are encouraged. There will not be any self-serve or drink stations. Menus, check presenters and other high touch points will be disinfected after each use.
At this time, no smoking will be permitted indoors. Please use designated smoking areas outside and maintain physical distance from other guests.
Sachem Lounge has reopened for our Soar guests with new safety guidelines. The following rules are now in effect:
- Seating is at 50% of normal capacity as we have removed half of the tables and chairs from the lounge
- Soar access only until further notice
- Limit of 4 people total (cardholder +3) at all times
- Due to limited seating, we will have a 1 hour time limit during busy times
- All guests must have a seat as we cannot allow extra guests to be standing
- Sachem Lounge is re-opening as a non-smoking area
- Masks should be worn by all guests when not eating/drinking
At this time Aspire and Thirty Three are not open. In an effort to maintain the safety of our guests through social distancing and utilize our spaces wisely, Soar members and above can check-in at the Aspire Desk.
Beginning on October 9th at 9:00am VIP's & Soar members and above can check-in at the Aspire check-in area. The check-in area will be open from:
- Sunday - Thursday: 9:00am - 10:00pm
- Friday & Saturday: 9:00am - Midnight
No Aspire amenities will be available such as private concierge, valet and bell service. If a guest would like to drop off their luggage, they will be asked to pull up to the main Hotel lobby and self-park. A Bellman will be there to assist any Guest who requires assistance.
No food will be offered to any guest at check-in. Only sealed beverages such as bottled water and soft drinks will be available.