As we reflect on the challenges of the past year, we would like to extend our gratitude and appreciation to our guests, team members and the Mohegan Tribe in their continued support of Mohegan Sun.
When we reopened our doors in June 2020, we did so with confidence in our ability to provide the highest level of safety and security for our guests and team members. Our efforts both on the floor and behind the scenes were a product of extensive planning, training and execution by our team members in coordination with guidance from our Tribal Health Department. We continue to operate with these highest levels of safety and security standards, and are committed to maintaining a safe environment going forward.
As the availability of vaccinations continues to grow, we want to assure our guests that we remain committed to the following policies and procedures:
Temperature Screenings will remain at all property entrances
Masks and Face Coverings will continue to be required by all persons on-site
Continue to maintain safe physical distancing measures
Enhanced cleaning and sanitizing procedures will continue
Hand Sanitizer and Sanitizing Wipes will continue to be made available at many locations across property
We understand it has likely been difficult for our guests to return or to visit us as often as they would have liked. We thank them for their continued loyalty and look forward to welcoming many more of our guests back in the near future.
From all of us, muykuhkukw qa wuyámukw (Be strong and be well).
How Mohegan Sun Stays Open and Keeps You Safe
Mohegan Sun is proud to be among the first casino resorts in the world to become Sharecare Health Security VERIFIED® with Forbes Travel Guide. The comprehensive facility verification helps ensure that guests and travel planners can book with confidence knowing appropriate health & safety procedures based on compliance with expert-validated best practices are in place to minimize risk and increase safety.
By Working Together, We Win Together
Do Your Part, Stay 6 Feet Apart
Maintain a safe distance of 6 feet or more from others as much as possible.
Look for signs on the floor in places where lines may form to ensure distancing
4 Aboard – To practice safe social distancing, please limit elevator passengers to 4 at a time
Plexiglass has been added to transactional locations
Every other slot machine will be available for play and seating at table games will be arranged to allow for safe distances between players
Have Good, Clean Fun
Wash your hands often
Swipe a wipe - For your safety, please sanitize your hands and wipe down your machine or table and chair before you play
Hand sanitizing stations have been added throughout the property and are available on each table game
Know Before You Go Temperature Check
A simple, non-invasive temperature check will be performed on all guests and team members as they enter the property, and protocols are in place to monitor symptoms.
- Any person with a temperature reading higher than 99.9 degrees will be re-tested to confirm
- If the reading is still high, guests will be asked to return when they feel healthy and will be reminded to follow up with their health care provider
Be Social, Be Safe
It is mandatory for guests and employees to wear masks unless eating or drinking. If you do not have a mask, security will provide one to you.
At this time, smoking will not be permitted indoors anywhere. Please use designated smoking areas outside.
Relax & Recharge
Open restaurants and bars will reduce seating to allow for physical distancing during dining and only patio or atrium seating will be provided
There will not be any self-serve or drink stations
Seasons Buffet will be closed
Drive-Thru Testing Site Located at Thames Garage
Hours of Operation: Available daily from 7:30am - 5:00pm until further notice
Scheduling: Appointments are required and can be made by a physician placing an order or by utilizing our website. Answer a few questions and select an appointment time under MOHEGAN SUN THAMES GARAGE TESTING SITE
The website automatically generates an order
Who Can Get Tested?: Asymptomatic and symptomatic, all ages. If a child is under the age of 18, a parent or guardian must be present at the testing with him/her. All adults over 18 must bring a photo ID. Face masks are required. Unlimited tests per vehicle.
Billing: Insurance will be billed but we are not balance billing at this time (no cost to the patient)
Test Result Turnaround Time: Results may be available in as little as 48 hours
Test type: PCR (Swab)
Located at Seasons Buffet
Appointment-only basis, weather permitting, and is available for eligible Connecticut residents
Hours of Operation: 8:00am - 8:00pm
Scheduling: The Mohegan Sun vaccination clinic is open by appointments and walk ins are welcome most days. The vaccination clinic will operate in accordance with existing State rules and procedures relating to vaccine eligibility. Connecticut residents who are currently eligible to be vaccinated can schedule an appointment by calling the state’s COVID Vaccine Appointment Assist Line 877.918.2224, which is open seven days a week from 8:00am to 8:00pm or by clicking the Make an Appointment button below
For more information on the phased rollout schedule, please visit the state’s website below
Casino of the Sky & Casino of the Earth
Comix Roadhouse & Comedy Club
Kids Quest & Cyber Quest
Mohegan Sun Golf Club
Sky Hotel & Earth Tower
Sky Tower Pool
A wider range of dining and retail offerings will be opening for dine-in and take out as well as expanding hours and services! Reservations are encouraged.
What's Closed...For Now?
Line Run Buses
Mohegan Sun Arena
Earth Tower Pool
Both hotels are open for reservations and are adding more rooms. Reservations are open to all guests and no longer limited to local states. Some changes have been implemented to promote social distancing. Valet parking will not be available but you can still pull up to the hotel, place your luggage on a cart, and self-park your car. The Sky Tower Pool and fitness centers are now open with limited & monitored capacity. The Earth Tower pool will remain closed until further notice. Masks must be worn when entering and exiting the pool area, but may be removed unless proper social distancing cannot be maintained. The Jacuzzi will remain closed until further notice due to its small size and the inability to properly social distance. We will not be offering turndown service and housekeeping will be limited during multiple night stays. All rooms will be cleaned and disinfected according to CDC guidelines including using sanitization fogging after each stay between guests so you can settle in as soon as you arrive. Room service will be available but will be placed outside your room for you to pick up.
FOR MORE INFORMATION
Casino of the Sky and Casino of the Earth are open with safety measures in place. Slot machines and chairs at tables will be limited to encourage distancing between guests. Disinfecting wipes and hand sanitizer are located throughout the property for your use to wipe down machines or tables before you play. Playing cards, dice and high touch points will be cleaned and sterilized frequently.
To uphold the highest safety standards for our guests and team members, our open restaurants and bars will maintain compliance with Connecticut State guidelines. Open restaurants and bars will reduce seating to allow for physical distancing during dining, reservations are encouraged. There will not be any self-serve or drink stations. Menus, check presenters and other high touch points will be disinfected after each use. Please check individual dining and bar pages to stay up to date on specific changes during this time.
At this time, no smoking will be permitted indoors. Please use designated smoking areas outside and maintain physical distance from other guests.
Sachem Lounge has reopened for our Soar guests with new safety guidelines. The following rules are now in effect:
- Seating is at 50% of normal capacity as we have removed half of the tables and chairs from the lounge
- Soar access only until further notice
- Limit of 4 people total (cardholder +3) at all times
- Due to limited seating, we will have a 1 hour time limit during busy times
- All guests must have a seat as we cannot allow extra guests to be standing
- Sachem Lounge is re-opening as a non-smoking area
- Masks should be worn by all guests when not eating/drinking
Mohegan Sun will accept limited Charter Buses beginning on March 22nd. Bus companies will need to book in advance. For questions, please send us an email at email@example.com or speak to your local bus carrier.
At this time Aspire and Thirty Three are not open. In an effort to maintain the safety of our guests through social distancing and utilize our spaces wisely, Soar members and above can check-in at the Aspire Desk.
Beginning on October 9th at 9:00am VIP's & Soar members and above can check-in at the Aspire check-in area. The check-in area will be open from:
- Sunday - Thursday: 9:00am - 8:00pm
- Friday & Saturday: 9:00am - 10:00pm
No Aspire amenities will be available such as private concierge, valet and bell service. If a guest would like to drop off their luggage, they will be asked to pull up to the main Hotel lobby and self-park. A Bellman will be there to assist any Guest who requires assistance.
No food will be offered to any guest at check-in. Only sealed beverages such as bottled water and soft drinks will be available.