CONTACT A HOST
A team of Hosts awaits you, ready to assist with every detail. Whether you are coming for dinner and a show or are planning a vacation, you can count on our team to make your stay an unforgettable experience. Thank you for choosing Mohegan Sun.
To speak to a host, please call 1.888.226.7711.
After being self-employed as a photographer for many years, Pietro joined Mohegan Sun in 2011 and became a Casino Host in 2012. When asked what he feels is important about guest service, he said, "I believe the importance of guest service is paramount for Mohegan Sun's continued success, especially considering the fact that there is more competition in the gaming industry than ever before. We should strive to make every one of our guests feel special and appreciated with prompt and personalized service and always go the extra mile to deliver."
Ken started in January of 2003 as a Player's Club representative and was then promoted to a Player's Club supervisor before joining the Executive Host department as a Casino Host. He believes that great guest service means helping a guest experience a reality that is fun and memorable. "If we can make a guest escape their problems, we have done our job."
Katelynn began her career at Mohegan Sun in 2011 and her personality helped advance her to a Casino Host position. She says, "Guest service is giving the guest what they need, along with that little additional spark to get them to come back time and time again. We all know a customer is the most imperative, distinct necessity in any industry and we are reliant upon them. I have confidence in the fact that if we treat each guest with respect, educate them on the Momentum program and offer resolutions for their needs, we will outshine any other property."
Scott has been with Mohegan Sun since 2001. He is passionate about our guests and is strong in his convictions. He says, "Guest service comes from your heart. This is something that can't be taught; it is gained through life's experiences. You want the guests to feel welcomed into your home, and you would like them to feel respected. Treating them as a person instead of a number is key to great guest service. Giving the guest satisfaction, confidence in the Casino and making them feel like a loyal player is vital."
Barbara joined Mohegan Sun in December 1999 working in the Player's Club and became an Executive Host in 2001. She says it's important when interacting with a guest to find a resolution if the guest has an issue. "Listening to a guest in a positive, attentive and interested way allows them to see or hear your patience and willingness to help. We must follow through with a solution."
Erik Van Ruissen
Executive Host Shift Manager
Erik has been with Mohegan Sun since 2013 and sees a client as an invited guest to his house. Service is not what he does, but what he is and how he presents himself. It's a way of living that must be brought in to everything he does, every day, to make every aspect of the guest's experience important, and preferably better every time they visit.