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General

What does the inbox do?

Provides you with information on upcoming promotions and any improvements being made on the app.

How can I transfer my progress to a new device?

On your current device, go under settings (in the bottom left corner) and click “GET DEVICE CODE.” Then open the app on your other device and register with your email. When prompted, enter the code on your screen. If you are already playing as a guest on your other device, you can enter the code from the Settings Menu.

How does the Daily Bonus Wheel work?

Once a day, upon your first login before you reach the welcome screen you will see the Daily Bonus Wheel. When you click spin, whatever Bonus chips you earn are yours to keep!

Can I win real money?

No, however you can exchange Loyalty Coins for Momentum Dollars that can be used at Mohegan Sun. 5000 Loyalty Coins = 1 Momentum Dollar.

What are Daily Goals?

A set of goals that reward you with additional chips as you complete them. Once all the daily goals are completed you receive additional bonus chips!

What is the Leaderboard?

An easy way to compare your progress with other players.

Can I play on a desktop computer?

Yes, please visit beyond.mohegansun.com

How do I turn off sound effects?

Click the gear in the lower left corner to open your settings. There you should see the option to turn off the sound effects and/or music.

Where do I go to make a hotel reservation?

In the upper right hand corner click “mohegansun.com.” Then click continue to be directed to our website.

Mohegan Sun Beyond Account

How do I create a new Mohegan Sun Beyond account?

When you first open the app you will be prompted to enter your email address. You will receive an email with an activation code to enter into the app to confirm your account.

What are the benefits of leveling up in Mohegan Sun Beyond?

Leveling up provides access to more games and bonus chips on in-app purchases.

Can I connect multiple devices to my account?

On your current device, go under settings (in the bottom left corner) and click “GET DEVICE CODE.” Then open the app on your other device and register with your email. When prompted, enter the code on your screen. If you are already playing as a guest on your other device, you can enter the code from the Settings Menu.

Playing

What is Happy Hour?

Happy Hour unlocks games that would otherwise be unavailable, for a limited time.

How do I increase/decrease my bet?

This changes from game to game, but generally there is a settings option within the game that you can change between spins.

How do I purchase chips?

On the lobby screen click the green BUY button at the top of the screen next to your chip total. If you have not already linked your Apple ID or Google pay you will be prompted to follow the steps to do so.

How can I get more chips?

You have the choice to either earn more chips through promotions, hourly bonus, daily goals, daily bonus wheel, or to purchase them through the in-app store.

What does collect chips do?

Clicking on the collect chips button rewards you with a bonus of 20,000 chips every 2 hours. There is a timer on the button to let you know how much time is left until the next time you can collect.

I purchased chips but they didn't credit my account.

Click the gear in the lower left corner to open your settings. On the settings page you will see the option to contact support.

I accidentally made a purchase, how do I get a refund?

Click the gear in the lower left corner to open your settings. On the settings page you will see the option to contact support.

I lost my connection during a bonus round, what do I do now?

Click the gear in the lower left corner to open your settings. On the settings page you will see the option to contact support.

How do Tournaments work?

If there is an active tournament in the game you are playing you will see the option to join the tournament.

  • 5% of each spin gets added to the prize pool.
  • Players are ranked based on the amount they win.
  • The top 3 players get a share of the prize pool after a 10% rake.

Where are the games I’m used to playing?

We are constantly adding and updating games, so check back often.

How do I unlock new games?

You unlock new games by leveling up. Games will also be temporarily unlocked during Happy Hours.

Momentum

What is Momentum?

Momentum is the Rewards Program for Mohegan Sun and our partner properties. If you would like to learn more about it please visit: mohegansun.com/momentum

What are the Momentum tiers?

The Momentum tiers are the different levels of our rewards program. If you would like to learn more about it please visit: mohegansun.com/momentum

Can I sign up for a Momentum Account online?

At this time you can only sign up for a momentum account at the following locations:

  • Mohegan Sun, Uncasville, CT
  • Mohegan Sun Pocono, Wilkes-Barre, PA
  • Resorts Casino Hotel, Atlantic City, NJ
  • ilani, Ridgefield, WA

How do I link my Momentum account to an existing Mohegan Sun Beyond account?

Open your account information in the upper left corner of the main screen and navigate to the Momentum tab. On this screen click the button that says “Link” and use your Momentum login information to log in.

Can I exchange Loyalty Coins for chips in the app?

Yes, open your account information in the upper left corner of the main screen and navigate to the Momentum tab. There you will see a button that will allow you to convert Loyalty Coins to chips. 5000 Loyalty Coins can be exchanged for 300,000 chips.

My Momentum account is showing the wrong tier, how do I correct that?

Click the gear in the lower left corner to open your settings. On the settings page you will see the option to contact support.

How do I log in to my Momentum account to see my rewards, etc?

Visit mymohegansun.com and login to see all of your Momentum account information.

Rewards and Loyalty Coins

What are Loyalty Coins?

Loyalty Coins are earned while you play. They can be used to exchange for Momentum Dollars (Must have a connected Momentum account). If you are not a Momentum Member Loyalty Coins can be exchanged for more chips.

How do I earn Loyalty Coins?

Win or lose, the more you play the more Loyalty Coins you earn. You also earn Loyalty Coins on purchases.

Can I gift Loyalty Coins?

No, but you can gift chips to other players in your friends list.

Can I purchase Loyalty Coins?

No, you can only earn Loyalty Coins.

How do I convert Loyalty Coins to Momentum Dollars and how much are they worth?

5000 loyalty coins are equal to one Momentum Dollar.
To convert, open your account information in the upper left corner of the main screen and navigate to the Momentum tab. This screen will show you the amount of Loyalty Coins you can convert into momentum dollars and how much they are worth. A minimum of 5000 loyalty coins is needed to initiate a conversion.

Android users can convert Loyalty Coins to Momentum Dollars in the mobile app. iOS users will need to log in to the desktop app (beyond.mohegansun.com) to convert their Loyalty Coins to Momentum Dollars.

Is there a limit on how many Loyalty coins I can convert to Momentum Dollars?

You can only convert 25k Loyalty Coins per day to $5 Momentum dollars.

What is the difference between chips and Loyalty Coins?

Only chips can be used to play games in Mohegan Sun Beyond. Loyalty Coins can be redeemed for Momentum Dollars or more chips.

Social Gaming

If I connect my Facebook account, will my Mohegan Sun Beyond post to anything from my account or on my Timeline or my friends’ walls?

Mohegan Sun Beyond will not post anything from your Facebook account. We may send you notifications of new games or specials, but we will only notify you privately.

How do I play Mohegan Sun Beyond with my Facebook friends?

You can connect with your Facebook friends from inside the Mohegan Sun Beyond app if they already have Mohegan Sun Beyond accounts. Click on the Social/Leaderboard button on the bottom right of your screen and then the invite tab. You can then send an invite to any friends who appear there. They will have to accept your invite to connect. You can also see any pending invites there.

Can I connect with other players in the app?

You can invite players who appear on the leaderboard to connect by clicking their profile picture and then clicking the Connect button. Once the other player accepts your request, you will be connected.

How do I send a gift?

Once you connect with friends, you can send and receive gifts of 20,000 chips for free! Players may receive up to 3 gifts per day.

Contact

Don't see your question here?

Contact us at information@mohegansun.com