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General

What does the inbox do?

Provides you with information on upcoming promotions and any improvements being made on the app.

How can I transfer my progress to another device?

If you are using a desktop or laptop computer, go to mohegansun.com/beyond and log in with your email and password to access your account. If you are using the app on a mobile device, open the app and enter your email address. You will receive an email with an activation code. Once you enter the activation code on your new device, your account will be available there.

How does the Daily Bonus Wheel work?

Once a day, upon your first login before you reach the welcome screen you will see the Daily Bonus Wheel. When you click spin, whatever Bonus chips you earn are yours to keep!

Can I win real money?

No, however you can exchange Loyalty Coins for Momentum Dollars that can be used at Mohegan Sun. 5000 Loyalty Coins = 1 Momentum Dollar.

What are Daily Goals?

A set of goals that reward you with additional chips as you complete them. Once all the daily goals are completed you receive additional bonus chips!

What is the Leaderboard?

An easy way to compare your progress with other players.

Can I play on a desktop computer?

Yes, please visit mohegansun.com/beyond

How do I turn off sound effects?

Click the gear icon in the upper right corner to open your settings. Once there you can click on the "Sound" button to turn sound effects and/or music on or off.

Where do I go to make a hotel reservation?

Click the "Website" button at the bottom of the screen to be directed to our website.

Mohegan Sun Beyond Account

How do I create a new Mohegan Sun Beyond account?

If you are using a desktop or laptop computer, go to mohegansun.com/beyond and log in with your email and password to create your account. If you are using the app on a mobile device, open the app and enter your email address. You will receive an email with an activation code. Once you enter the activation code on your mobile device, your account will be available there.

What are the benefits of leveling up in Mohegan Sun Beyond?

Leveling up provides access to more games and bonus chips on in-app purchases.

Can I connect multiple devices to my account?

If you are using a desktop or laptop computer, go to mohegansun.com/beyond and log in with your email and password to access your account. If you are using the app on a mobile device, open the app and enter your email address. You will receive an email with an activation code. Once you enter the activation code on your new device, your account will be available there.

Playing

What is Happy Hour?

Happy Hour unlocks games that would otherwise be unavailable, for a limited time.

How do I increase/decrease my bet?

This changes from game to game, but generally there is a settings option within the game that you can change between spins.

How do I purchase chips?

On the lobby screen click the green BUY button at the top of the screen next to your chip total. If you have not already linked your Apple ID or Google pay you will be prompted to follow the steps to do so.

How can I get more chips?

You have the choice to either earn more chips through promotions, hourly bonus, daily goals, daily bonus wheel, or to purchase them through the in-app store.

What is the Hourly Bonus?

Clicking on the collect chips button rewards you with a bonus of 20,000 chips every hour. There is a timer on the button to let you know how much time is left until the next time you can collect.

I purchased chips but they didn't credit my account.

Click the gear in the upper right corner to open your settings. On the settings page you will see the option to contact support.

I accidentally made a purchase, how do I get a refund?

If you made the purchase through the app with your Apple or Google account, you will need to contact them to process the refund. If you purchased on the desktop,  click the gear in the upper right corner to open your settings. On the settings page you will see the option to contact support. If possible, please include your receipt with your request.

I lost my connection during a bonus round, what do I do now?

Click the gear in the upper right corner to open your settings. On the settings page you will see the option to contact support.

How do Tournaments work?

  • 5% of each spin gets added to the prize pool.
  • Players are ranked based on the amount they win.
  • The top 3 players get a share of the prize pool after a 10% rake.

Where are the games I’m used to playing?

We are constantly adding and updating games, so check back often.

How do I unlock new games?

You unlock new games by leveling up. Games will also be temporarily unlocked during Happy Hours.

How do I log out?

In the upper right corner click the button with the gear to open your settings. At the bottom you will see a button that gives you the option to logout of your account and return to the main screen.

How do I switch games?

Click the orange arrow in the upper left corner of the screen to return to the lobby.

Momentum

What is Momentum?

Momentum is the Rewards Program for Mohegan Sun and our partner properties. If you would like to learn more about it please visit: mohegansun.com/momentum

What are the Momentum tiers?

The Momentum tiers are the different levels of our rewards program. If you would like to learn more about it please visit: mohegansun.com/momentum

How do I link my Momentum account to an existing Mohegan Sun Beyond account?

Click on the image of the Momentum cards next to the Buy button at the top of the main screen. On this screen click the button that says “Link” and use your Momentum login information to log in.

Can I connect a Momentum Account from any property to my Mohegan Sun Beyond account?

At this time you can only connect a Momentum account from Mohegan Sun, Uncasville, CT.

Can I exchange Loyalty Coins for chips in the app?

Yes, click on the image of the Momentum cards next to the Buy button at the top of the main screen. There you will see a button that will allow you to convert Loyalty Coins to chips. 5000 Loyalty Coins can be exchanged for 300,000 chips.

My Momentum account is showing the wrong tier, how do I correct that?

Click the gear in the upper right corner to open your settings. On the settings page you will see the option to contact support.

How do I log in to my Momentum account to see my rewards, etc?

Visit mymohegansun.com and login to see all of your Momentum account information.

Rewards and Loyalty Coins

What are Loyalty Coins?

Loyalty Coins are earned while you play. They can be used to exchange for Momentum Dollars (Must have a connected Momentum account). If you are not a Momentum Member Loyalty Coins can be exchanged for more chips.

How do I earn Loyalty Coins?

Win or lose, the more you play the more Loyalty Coins you earn. You also earn Loyalty Coins on purchases. 

Can I gift Loyalty Coins?

No, but you can gift chips to other players in your friends list.

Can I purchase Loyalty Coins?

No, you can only earn Loyalty Coins.

How do I convert Loyalty Coins to Momentum Dollars and how much are they worth?

5000 loyalty coins are equal to one Momentum Dollar.
To convert, click on the image of the Momentum cards next to the Buy button at the top of the main screen. This screen will show you the amount of Loyalty Coins you can convert into momentum dollars and how much they are worth. A minimum of 5000 loyalty coins is needed to initiate a conversion. You do not earn Status Points.

Android users can convert Loyalty Coins to Momentum Dollars in the mobile app. iOS users will need to log in to the desktop app (mohegansun.com/beyond) to convert their Loyalty Coins to Momentum Dollars.

Is there a limit on how many Loyalty coins I can convert to Momentum Dollars?

You can only convert 25k Loyalty Coins per day to $5 Momentum dollars.

What is the difference between chips and Loyalty Coins?

Only chips can be used to play games in Mohegan Sun Beyond. Loyalty Coins can be redeemed for Momentum Dollars or more chips.

Sweepstakes

How do sweepstakes work?

When we are running a sweepstakes we send out emails to registered users. You will also be notified with a pop-up when you open the app or you can check the drawer on the left of the screen to see if there are any current sweepstakes or other promotions. Each sweepstakes will have it's own rules for entries and you can complete the tasks to entered to win.

How do I know how many entries I've earned for the sweepstakes?

You can open the drawer on the left of the app by clicking on it. Then click on the image for the current sweepstakes. A new window will open and you'll be able to see how many entries you have earned.

How will I know if I've won?

Winners will be notified with an in-app notification as well as by email.

Social Gaming

If I connect my Facebook account, will my Mohegan Sun Beyond post to anything from my account or on my Timeline or my friends’ walls?

Mohegan Sun Beyond will not post anything from your Facebook account. We may send you notifications of new games or specials, but we will only notify you privately.

How do I play Mohegan Sun Beyond with my Facebook friends?

You can connect with your Facebook friends from inside the Mohegan Sun Beyond app if they already have Mohegan Sun Beyond accounts. Click on the icon on the top right of your screen that has 3 people, and then the invite tab. You can then send an invite to any friends who appear there. They will have to accept your invite to connect. You can see any pending invites that you have received on the invites tab.

Can I connect with other players in the app?

Click on the icon on the top right of your screen that has 3 people, and then the invite tab. Click on the Invite Friends tab and then click on the button next to their name. You can see any pending invites that you have received on the invites tab.

How do I send a gift?

Once you connect with friends, you can send and receive gifts of 20,000 chips for free! Players may receive up to 3 gifts per day.

Play4Fun

When I migrate my Play4Fun to MoheganSun Beyond, how many chips will I receive?

You will receive chips in Mohegan Sun Beyond according to this chart:

You will also still have your Play4Fun chips balance available for a limited time on the desktop version.

What if I still want to play Play4Fun?

For a limited time, you'll still be able to play Play4Fun on the desktop. Click here to play.

Contact

Don't see your question here?

Contact us at support@msbeyond.zendesk.com.