Mohegan Sun Beyond Lobby Screen
Mohegan Sun Beyond Purchase Screen

FAQ - Mohegan Sun Beyond

 

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General

What is Mohegan Sun Beyond?

Mohegan Sun Beyond is an entirely free-to-play online desktop and mobile app game. At no time throughout your play are you required to use real money or provide any sort of payment information. However, if you wish to further your play, you have the option to purchase additional chips.  If you are an existing player at Mohegan Sun Connecticut, you can link your Momentum card to your Mohegan Beyond account and convert your Loyalty Coins into Momentum Dollars for use on property.

What is Sportsbook?

Sportsbook is a free-to-play sports betting casino using the same chips as the casino games part of the app and does not use real money. 

Sports betting is not yet legal in Connecticut and therefore will not payout with real money. All winnings from Sportsbook will be added to your chips balance for continued use in Sportsbook or in the slot games portion of Mohegan Sun Beyond.

Where can I play Mohegan Sun Beyond?

Mohegan Sun Beyond is available on desktop and mobile devices and can be accessed using the following website URLs:
Desktop: beyond.mohegansun.com/msct
iOS (Apple Devices): Apple App Store - Mohegan Sun Beyond
Android: Direct Download - Mohegan Sun Beyond

How do I create an account?

Upon accessing either the sportsbook or casino games portion of Mohegan Sun Beyond a welcome box will pop up requesting your email address. Simply enter your email address, check you agree to the Terms of Use & Privacy Policy and click on Submit. An activation email will be sent, click on the link in the email to create a password and complete setting up your account. If your account is not activated, you will not have access to all the features.

How can I transfer my progress to another device?

If you are using a desktop or laptop computer, go to mohegansun.com/beyond and log in with your email and password to access your account. If you are using the app on a mobile device, open the app and enter your email address. You will receive an email with an activation code. Once you enter the activation code on your new device, your account will be available there.

My password resets every time I log in. What do I do?

Your password will not save if your browser is set to private browsing or incognito mode. Having this option on will encrypt your data and prevent the game from saving it properly.
Also, certain game data and information, such as your password, are saved in your cache, cookies, and browser history. Clearing these locations too often will subsequently delete your saved information as well. It is suggested to only clear these when your browser’s performance begins to slow.

Can my device play Mohegan Sun Beyond?

You can view the minimum system requirements for all devices below, to ensure you have an optimal and steady playing experience. Devices that do not meet these requirements may be subject to performance issues.

Minimum system requirements for playing on Desktop

FOR WINDOWS

Windows 7 or above
Internet Explorer - Version 11 & above
Google Chrome - Version 71 & above
Microsoft Edge - Version 17 & above
Mozilla Firefox - Version 66 & above

FOR APPLE

Mac OS 10.12 or above
Google Chrome - Version 73 & above
Safari - Version 12 & above

Minimum system requirements for playing on Smartphones & Tablets

FOR ANDROID

Android 7 or above + 3gb of RAM
Google Chrome - Version 71 & above
Samsung Internet - Version 7.2 & above

FOR APPLE

iOS 11 or above + 2gb of RAM
Google Chrome - Version 73 & above
Safari - Version 11 & above

Games

I disconnected from a game and I can’t continue. What do I do?

If you’ve just disconnected from a game, you should ask yourself the following questions:

- Does my device meet the system requirements stated above in the FAQ?
- Am I on a stable network connection/reception?
- Do I have private browsing/incognito mode turned off?

If you have answered “yes” to all of the above questions and are still having difficulties in accessing the games, then please contact us with as much relevant information and screenshots as possible for research and review. You can find out how to contact us below in the “Support” section of the FAQ.

What are tournaments and how do they work?

Tournaments are miniature competitions between you and other players. Every spin that you make during a tournament will be added to your score based on your win amounts. Those that place in the top three when the tournament is over will receive an additional chip prize.

Tournament rules and behaviors are as follows:
- 1% of all spins will be added to the tournament prize pool.
- Players are ranked based on the amount that they win during the tournament duration.
- The top three players will split the prize pool.

What is Happy Hour?

During a Happy Hour, all games will be unlocked and available for play even if normally your player level is not high enough.

What are experience points/XP?

Experience points (often abbreviated to exp or XP) is a unit of measurement used to quantify player progression towards your next player level.

Momentum

What is Momentum?

Momentum is the rewards program for Mohegan Sun Connecticut. Momentum delivers maximum excitement with amazing rewards and benefits. If you would like to learn more about the Momentum rewards program, you can find more information by visiting mohegansun.com/momentum

What does linking my Momentum Card do?

By playing in Mohegan Sun Beyond, you will regularly gain a special currency called “Loyalty Coins.” Every 5,000 Loyalty Coins can be converted into one Momentum Dollar for use at our property. 

You can also exchange your Loyalty Coins into 300,000 in-game chips if you prefer.

How do I link my Momentum account to an existing Mohegan Sun Beyond account?

You can link your Momentum card by accessing your profile page, found in the top-left corner of the game library. On the “Momentum” tab, press the “Link” button and login to your Momentum account. To complete the process, input your seven-digit Momentum card number.

I’ve lost/forgotten my Momentum Card information. What can I do?

Our team at Mohegan Sun Beyond support does not have access to player’s Momentum account information. For all inquiries regarding this topic, including your Momentum Dollar balance and replacement of cards, please visit any Player’s Club booth on property or call our main number 888.226.7711

I’m a member at Mohegan Sun ilani/Pocono. Can I use my Momentum Card here?

Unfortunately, our version of Mohegan Sun Beyond is exclusive to Connecticut Momentum members. Both Pocono and ilani have their own version of Mohegan Sun Beyond in which your respective Momentum cards can link to.

Loyalty Coins

What are Loyalty Coins?

Loyalty Coins are a special in-game currency only obtainable by playing in the game. If you have your Momentum card attached to your account, you can exchange a minimum of 5,000 Loyalty Coins for one Momentum Dollar for use at our property.

You can also exchange your Loyalty Coins into 300,000 in-game chips if you prefer.

How do I get Loyalty Coins?

The more you play, the more loyalty coins you earn. 

How do I convert my Loyalty Coins to Momentum?

If you have linked your Momentum account to Mohegan Sun Beyond and have at least 5,000 Loyalty Coins, you can convert them by accessing your profile page, found in the top-left corner of the game library. On the “Momentum” tab, press the “Convert” button to confirm your conversion.

Is there a limit on how many Loyalty coins I can convert to Momentum Dollars?

You are allowed to convert a maximum of 25,000 Loyalty Coins to five Momentum Dollars per a 24-hour cycle.

Social Gaming

What do friends do in Mohegan Sun Beyond?

Having lots of friends on Mohegan Sun Beyond gives you the opportunity to gift them with a free gift of 20,000 chips daily, and they can even send you the same in return.

I still have gifts in my inbox. Why can’t I redeem them?

Unless there is a gift-related event that states otherwise, the maximum limit of redeemable gifts per day is three total.

Why don’t I have any gifts in my inbox?

Gifts are only receivable if people on your friends list have sent them to you. Since gifts are not a guaranteed daily reward, it is possible that no one on your friends list sent gifts out.

How many people can I send gifts to/redeem daily?

Once you connect with friends, you can send a maximum of one gift to 100 different friends of your choosing per day. If your friends have sent you gifts, you can redeem a maximum of three gifts per day.

Support

I’m still having difficulties after self-checking my device and network. What do I do?

When contacting support, please provide us with the following details with as much relevant information and screenshots as possible:
- Device details (desktop browser and version/iOS or Android model and version)
- Name of game(s)
- Registered email address
You will receive an email receipt from, help@msbeyond.zendesk.com if you have successfully submitted an inquiry.

I was charged for a purchase I made but didn’t receive the chips. What do I do?

When contacting support, please provide us with the following details with as much relevant information and screenshots as possible:
- Registered email address
- Receipt
You will receive an email receipt from, help@msbeyond.zendesk.com if you have successfully submitted an inquiry.

I want to make a refund for a purchase I made. How do I do that?

If your purchase was made through an iOS mobile device, you will need to contact Apple support directly.
If your purchase was made through the desktop or on an Android device, please make sure your account balance has as much or more chips as your purchase available for a refund and provide us with the following details for research and review:
- Registered email address
- Receipt
You will receive an email receipt from, help@msbeyond.zendesk.com if you have successfully submitted an inquiry.

I accidentally converted my Loyalty Coins to chips/Momentum Dollars. What do I do?

We can refund your Loyalty Coins if you still possess the same amount of chips/Momentum Dollars that you accidentally converted to. For us to refund your conversion, please provide us with the following details for research and review:
- Amount that was converted/to be refunded
- Momentum card number
- Registered email address
You will receive an email receipt from, help@msbeyond.zendesk.com if you have successfully submitted an inquiry.

I want to send in some feedback or write in a complaint. Who do I send that to?

Our team that works on Mohegan Sun Beyond are always open to some constructive criticism and welcome any thoughts and suggestions that could be used to improve the overall experience. If you feel that there is something that is lacking or needs to be addressed, feel free to write in about it.
You can forward your feedback and complaints to the following email: help@msbeyond.zendesk.com

My problem isn’t listed in the FAQ. What do I do?

When contacting support, please provide us with as much relevant information and screenshots as possible and any of the below details that are applicable to your inquiry:
- Device details (desktop browser and version/iOS or Android model and version)
- Momentum card number
- Name of game(s)
- Receipt
- Registered email address
- Your intended resolution
You will receive an email receipt from, help@msbeyond.zendesk.com if you have successfully submitted an inquiry.