Directions To Eagleview Employee Center | Contact Us | Mohegansun.com
  1. Aquai
  2. Core Values
  3. C.O.R.E. Service Standards
  4. Grooming Standards
  5. Orientation Attire
  6. Your Journey
  7. Current Openings

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C.O.R.E Service Standards

Our C.O.R.E. Service Standards help set the stage for us to provide a world-class guest experience.

Create the experience

  • We always greet our guests in a friendly manner
  • We focus on our guests with eye contact and a warm smile
  • We speak to our guests in a pleasant tone, using complete sentences
  • We look for opportunities to use our guest's last name when known

Opportunity to serve

  • We are responsible for providing our guests with helpful information
  • We tell our guests what we can do for them, not what we can't do
  • We give our guests clear directions using an open-handed gesture

Remember to thank and invite

  • We thank our guests and invite them to return

Everyone cares

  • We politely acknowledge our guests when passing beside them
  • We take pride in our appearance
  • We all help keep Mohegan Sun clean

Can you continue the Spirit of Aquai? Continue ยป